Product: ClaimCenter, Guidewire Live Analytics
Line of Business: Personal
Region: Americas

GAINSCO, INC., is a Dallas, Texas-based holding company that through its insurance brand, GAINSCO Auto Insurance, distributes nonstandard personal automobile insurance products through independent retail agents in Florida, South Carolina, Texas, Arizona, Nevada and New Mexico, and through an independent managing general agency in California.  

Guidewire ClaimCenter™ was deployed as GAINSCO's new end-to-end claims handling system for all auto claims. ClaimCenter is now in production use by the company’s 175 claims staff who are distributed across three regional claims centers.  Guidewire ClaimCenter was selected in large part due to the system’s scalability, breadth and depth of functionality, and its modern Java EE architecture.  Designed and developed as a web-based system, ClaimCenter fit well with GAINSCO’s corporate technology strategy.

We found Guidewire ClaimCenter to be significantly ahead of other systems on the market. Our Guidewire implementation project was the smoothest we have ever experienced – and it came in both on time and on budget.
Guidewire ClaimCenter provides the capability for our claims adjusters to work more effectively. ClaimCenter uses business rules to allow us to automate workflows and tasks in order to enhance our ability to leverage best practices across our organization. Additionally, real-time management information affords the opportunity to identify and address handling and process issues before impacting service or financial outcomes.
Greg Castleman, Senior Vice President, Claims, GAINSCO

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