Homeserve PLC

Product: ClaimCenter
Line of Business: Commercial, Personal
Region: EMEA

Homeserve, one of the United Kingdom’s fastest growing providers of home emergency services has deployed Guidewire ClaimCenter™ as its new claims management system. ClaimCenter will support all phases of the claims process for Homeserve Claims Management’s current and future emergency service solutions. In 2006, Homeserve Claims Management managed 650,000 property repairs over the whole range of trades.

Homeserve’s rapid growth and the creation of a multi-trade (i.e. plumbing, property, etc.) repair service offering necessitated the need for a new and coordinated claims management system. Homeserve contracts its services to many of the UK’s biggest insurance companies as well as direct to U.K. consumers. Guidewire ClaimCenter will enable Homeserve to provide a full range of claims handling functionality to home owners, commercial property managers, and Homeserve’s general insurance partners. ClaimCenter will be integrated into the company’s contact centres enabling seamless claims management and emergency repair coordination with Homeserve’s comprehensive emergency repair businesses. Homeserve is in production now with additional deployments planned to a total of 1,000 users by the end 2008.

Guidewire ClaimCenter was successfully implemented in just under eight months. We are now in production with a state-of-the-art, web-based claims system that will grow alongside our business, and will enable us to further improve the levels of service we provide our customers. The system will also improve process efficiency and will allow the business to tailor products and services for our clients and customers.
Nick Capell, Group IT Director, Homeserve Emergency Services, Homeserve PLC
ClaimCenter will transform the handling of UK property repair claims, which will help us smoothly and effectively grow our business. Our goal is to create customer solutions and a one-stop-shop. Guidewire ClaimCenter is an ideal fit for Homeserve and for the UK market.
Ian Carlisle, Chief Operations Officer, Homeserve PLC

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