Insurance Corporation of British Columbia

Product: PolicyCenter, ClaimCenter
Line of Business: Commercial, Personal
Region: Americas

Insurance Corporation of British Columbia (ICBC) serves 3.3 million customers in the province of British Columbia, Canada. The organization licenses and insures drivers and vehicles across the province through its service centers, plus a network of more than 900 independent brokers and government agent offices.

After successfully beginning the deployment of Guidewire ClaimCenter™ as its new end-to-end claims management system this past November, ICBC will now be working toward implementing Guidewire PolicyCenter™ in an effort to modernize its policy administration system infrastructure and business processes. The organization is seeking to take advantage of new technologies to better serve its customers and brokers, update and improve its products and pricing, and introduce new industry standard offerings.

With PolicyCenter, we are adopting foundational technology that is flexible and future-oriented. A lot of what we do today, in terms of our sales process, is manual, time consuming, and inflexible. We look forward to PolicyCenter helping us enhance our customer focus and maintain the company’s financial stability.
Kellee Irwin, Vice President, Insurance and Driver Licensing (acting), Insurance Corporation of British Columbia

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