Lumley is New Zealand’s fourth largest general insurer and offers all major classes of commercial and personal insurance. They distribute through independent brokers and intermediaries who are serviced by a well-established and respected nationwide branch network which ensures immediate and personal access to local decision-makers.
Lumley has simultaneously deployed PolicyCenter and BillingCenter for both commercial and personal products in a phased implementation approach. Following a successful Guidewire ClaimCenter® implementation, Lumley turned its focus to replacing its underwriting, policy administration, and billing systems with a modern technology platform that could adapt to meet its changing business demands. Additional key business drivers for this change were to improve data quality and access, create consistent processes and best practices, and manage risks during the underwriting process.
Guidewire’s commitment to ensuring a smooth implementation was key to the success of our project. They supported our resourcing requests, offered the right advice regarding project challenges, and provided in-depth industry knowledge anytime we needed it. Guidewire has been and will continue to be the ideal partner for Lumley in New Zealand.