Main Street America Group

Product: ClaimCenter
Line of Business: Personal, Commercial, Workers' Comp
Region: Americas

The Main Street America Group is a super-regional mutual insurance holding company which operates nine property/casualty carriers. Since 1923, the company has served “Main Street” individuals, families and small business exclusively through the independent agent distribution channel. Main Street America, which writes nearly $1 billion in annual premium, offers commercial lines and personal lines products in 36 states, and surety and fidelity bonds in 46 states. The company carries an “A” (Excellent) financial strength rating from A.M. Best and has been selected to the Ward’s 50 for three consecutive years, ranking it amongst the top 2 percent of best-performing U.S. carriers.  

The Main Street America Group has fully deployed Guidewire ClaimCenter for all its lines of business, completely replacing its three legacy claims systems. This milestone marks the first of several core system replacements at Main Street America and is the culmination of a three-year phased deployment effort. The company recognized the numerous benefits and sustainable competitive advantage modern technology systems could provide and committed to modernizing its core claims system. Facing system replacement and internal build challenges in the ensuing years, Main Street America selected Guidewire ClaimCenter as its system of choice and moved its final line of business into production in 2008. This ClaimCenter project deployed as planned and on-budget and included 26 integration points to key Main Street America systems.

In addition to ClaimCenter, Main Street America  is a Guidewire data management and business intelligence solution customer.

ClaimCenter assists us in delivering superior claims adjusting results to our customers and has enabled us to improve our file organization and file quality. The system also enhances our compliance with state regulations and our best practices. Its intuitive design allows integration with our vendors, as well as ease in training our new adjusters.
Mike Lancashire, Senior Vice President, Claims and Integrated Customer Solutions, Main Street America Group

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