Product: PolicyCenter, Guidewire Live Analytics
Line of Business: Commercial
Region: Americas

MiddleOak provides auto, home, umbrella, business, flood, watercraft and specialty insurance in selected states through Middlesex Mutual Assurance Company, formed in 1836, and Holyoke Mutual Insurance Company in Salem, founded in 1843. MiddleOak agencies and policyholders understand that MiddleOak’s commitment to Making Insurance Right® is the core value driving its business.

MiddleOak has selected Guidewire PolicyCenter® as its new underwriting and policy administration solution. PolicyCenter will initially be used for MiddleOak’s Specialty Habitational and associated Umbrella lines of business. MiddleOak needed a flexible system that would enable it to get product updates to market quickly, and with higher quality. The company wanted to become easier for independent agents to work with, and they wanted to reduce the number of manual tasks staff had to perform during the course of their work to save both time and money and free them up to better serve customers and agents.

We were looking for a system that would allow us to take control of our own destiny and make product changes and system upgrades ourselves - how and when we wanted. Guidewire PolicyCenter’s out-of-the-box functionality and workflows will empower our users and the system’s flexible design will allow us to become much more self-sufficient.
Anne Tarryk, Senior Vice President, Distributed Technology, MiddleOak

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