Natixis

Accelerated claims services innovation

Natixis Assurances’ ambition is to improve competitiveness and service quality. When a claim occurs, that is the moment of truth in our customer relationship, and the quality of our service is vital. By building an efficient claims management solution, open to digital development, we will be better placed to support our customers when they need us most.

Nathalie Broutèle

CEO
Natixis Assurances
Non-life Business

Cut implementation time by 6 months
Gained capability to differentiate products and services through an excellent, fluid, and intuitive customer experience

How Natixis Assurances engages, innovates, and grows efficiently

Natixis Assurances, the insurance division of Natixis, has a substantial agenda: to provide life and personal protection insurance, as well as non-life insurance products, to customers of Groupe BPCE, the second-largest banking group in France. To remain a leader in this market, part of the company’s strategy includes improving service quality to fuel competitiveness.

Natixis Assurances’ strategy required a stepped approach. As part of its Purple#Care claims modernization and transformation program, the insurer announced in 2018 that it was replacing its legacy claims management system with Guidewire ClaimCenter as its platform for claims management, as well as Guidewire CustomerEngage Account Management to boost the digital experience of its customers and help deliver more efficiently and effectively on its service commitments to customers and partners.