Peel Mutual Insurance

Product: InsuranceSuite, InfoCenter, DataHub, CustomerEngage, VendorEngage
Line of Business: Commercial, Personal
Region: Americas

Peel Mutual Insurance (PMI) has been providing a complete line of home, automobile, farm and commercial insurance products and serving Ontario residents since 1876. PMI has grown to be one of the largest mutual insurance companies in Ontario and is proud to be a member of the Ontario Mutual Insurance Association.

Peel Mutual selected Guidewire InsurancePlatform to modernize its technology infrastructure and optimize customer and broker engagement. The company selected Guidewire InsuranceSuite, Guidewire Client Data Management, Guidewire Rating Management, and Guidewire Reinsurance Management as its core operations software applications for policy administration, underwriting, rating, reinsurance, client data management, billing, and claims management. Peel Mutual also selected Guidewire DataHub and Guidewire InfoCenter as its enterprise-wide data management and analytics applications. The company also selected Guidewire CustomerEngage Account Management, Guidewire ProducerEngage, and Guidewire VendorEngage to offer a seamless, omnichannel digital experience to its policyholders, brokers, and vendors.

Peel Mutual will be accessing the Guidewire products in a private cloud through Deloitte InsurCloud to provide an integrated foundation that offers a holistic user experience, transforming how they do business and enhancing their commitment to serving their brokers and policyholders with superior customer service. The company will be implementing all of the products at the same time, running new business and converting renewals onto the new systems.

We do not have an in-house IT team, so resolving issues and making changes with our previous system was a monumental task. We felt that a hosted, managed services approach would be the best one to take to enable our brokers to focus on their core competency: providing our policyholders with the very best insurance and service we can offer, while offering self-service capabilities so our brokers, policyholders, and vendors can easily interact in real time. Using the Guidewire InsurancePlatform will allow us to be more competitive in our marketplace. We will also be more competitive in the Canadian insurance market, as many of our competitors within Ontario and across Canada in general are also using InsurancePlatform applications. We selected Guidewire and Deloitte because of the deep partnership the two companies have developed together. InsurancePlatform offers us the fully integrated and configurable suite of applications we need to improve operational effectiveness, efficiency, and customer service. InsurCloud bundles it all together for us, removing the pressure of having to manage and maintain InsurancePlatform ourselves. Also, many of our brokers are familiar with InsurancePlatform workflows, making it easier for them to do business with us.
Irene Bianchi, President and Chief Executive Officer, Peel Mutual Insurance

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