Pioneer State Mutual Insurance Company

Product: BillingCenter
Line of Business: Commercial, Personal, Workers' Comp
Region: Americas

Pioneer State Mutual Insurance Company (Pioneer State Mutual), a multi-line property/casualty carrier serving individuals and businesses in the state of Michigan, is currently implementing Guidewire BillingCenter for both direct and agency bill functionality. BillingCenter will replace Pioneer State Mutual's existing billing capabilities currently provided by the company's policy administration system.  

Requiring billing and payment flexibility to keep pace with and expand its business, Pioneer State Mutual sought a new system to handle its diverse lines of business in one system. The company selected Guidewire BillingCenter for its comprehensive functionality, for the system's configurability and ease of integration. BillingCenter's account level billing capabilities and the system's integrated workflows made a favorable impression, as did Guidewire's expertise and professionalism.

We found BillingCenter to be the most contemporary product on the market. “We scrutinized our technology options and found BillingCenter’s open architecture to be well designed, highly configurable and easy to integrate with.
Tony Paris, Vice President and Chief Information Officer, Pioneer State Mutual Insurance Company
We pride ourselves on being a very flexible, personal-touch organization and BillingCenter is a system that will allow us to expand our capabilities while maintaining our high service standards. We eagerly anticipate the service enhancements BillingCenter will enable us to make for our policyholders and agents.
Robin Davis, Director, Customer Service, Pioneer State Mutual Insurance Company

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