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Rakuten General Insurance

Rakuten

Seamless workflow improves claims efficiencies

Key factors for selecting Guidewire ClaimCenter include its compatibility with new technologies and advanced functionality and operability.

Osamu Sato

Claims Management Department
Rakuten General Insurance
  • Increased its claims handling capacity by 150%

  • Increased operational efficiency with intuitive operability

How Rakuten engages, innovates, and grows efficiently

Rakuten General Insurance Co., Ltd. (Rakuten), now a subsidiary of Rakuten, Inc., offers fire, marine, and transport insurance and, since its founding, has continued to steadily expand throughout Japan through proactive initiatives to boost corporate efficiency.

The company’s expansion of automobile insurance policyholders means an increase in the number of accident claims being handled by the company, and this number is expected to increase further as the number of policyholders continues to grow. As a result, Rakuten sought ways to improve productivity by providing improved accident response services, while maintaining the number of current staff.

About Rakuten

Headquarters: Tokyo
Operations: Japan
Business Lines: Personal, Commercial

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