Southern Farm Bureau Casualty Insurance Company

Product: BillingCenter, ClaimCenter, Add-on Modules, PolicyCenter, InsuranceSuite, DataHub, InfoCenter, Guidewire Digital
Line of Business: Commercial, Personal
Region: Americas

Southern Farm Bureau Casualty Insurance Company, a leading provider of Property and Casualty insurance in the U.S., has selected and is currently implementing Guidewire BillingCenter as its new billing and receivables management system. Southern Farm Bureau will use BillingCenter for all lines of business across its six regional companies including Florida, South Carolina, Arkansas, Mississippi, Colorado, Louisiana, and its flood line of business, replacing multiple billing systems in the process.

BillingCenter will help Southern Farm Bureau enhance its customer service capabilities by consolidating billing systems across multiple regional companies enabling the company to better deliver consistent billing services and best practices to its customers, reduce system maintenance costs and centralize support by eliminating multiple legacy billing systems and standardize billing practices on a single system company-wide, while retaining customer service flexibility.

Southern Farm Bureau Casualty has also selected Guidewire ClaimCenter as its new claims management system. Southern Farm Bureau will be deploying ClaimCenter for its Personal and Commercial Automobile lines first, followed by all other lines of business. The company selected ClaimCenter as part of a broader initiative to modernize its core systems technology and consolidate claims systems across all companies within its organization.

We selected Guidewire BillingCenter because it is a state-of-the-art system built on modern technology, it includes excellent functionality out of the box, and is flexible allowing us to easily configure it to support our specific requirements. Guidewire has an excellent reputation, and a great track record of recent successful billing system implementations, making them an ideal business partner for us. We decided to expand our partnership with Guidewire as we have been happy with our relationship and with Guidewire BillingCenter®, which we are currently implementing,” said Geoff Mercer, senior vice president of technology at Southern Farm Bureau Casualty. “Guidewire ClaimCenter will allow us to more easily implement new technologies, handle claims processing more efficiently and quickly, and provide our remote workforce with better tools to do their job.
Geoff Mercer, Senior Vice President, Technology, Southern Farm Bureau Casualty Insurance Company

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