Product: ClaimCenter
Line of Business: Commercial, Personal, Workers' Comp
Region: Asia-Pacific

Suncorp, the second largest general insurance company in Australia is a growing company in a very competitive market. Suncorp found itself with multiple claims systems following several mergers. These legacy systems were not compatible with the insurer's plans to streamline and improve its processes, enhance the products and services it offers policyholders and agents, and lower its operating expenses. Suncorp decided to replace these systems with one new web-based system more in-line with its technology vision. Preferring not to build its own system, Suncorp undertook evaluation of available claims systems. Guidewire ClaimCenter was selected for overall system ease-of-use and configurability, workflow functionality, and fit with Suncorp's technology direction.

ClaimCenter is now the technology foundation for Suncorp’s claims business transformation and is enabling: enhanced service for policyholders, agents, and service network partners; lowered claims expenses; improved claims handling processes; and more effective communication with Suncorp’s network of repair specialists. ClaimCenter has been deployed in the home products line of business, roll-out to additional lines is underway. When fully deployed, ClaimCenter will support all phases of the claims process for Suncorp's personal and commercial lines of business.

Guidewire is a key enabler in our change strategy. Their services are helping us transform Suncorp’s claims business. Our Guidewire implementation project was a smooth one – it came in on time and on budget.
Peter How, IT Manager, Suncorp
We are pleased to be the first Australian insurer to select and begin implementing Guidewire ClaimCenter. Guidewire listened to our needs, and then very quickly demonstrated to us how ClaimCenter - a proven product throughout North America - could effectively and efficiently meet those needs...
Mark Milliner, Group Executive, General Insurance-Commercial Lines, Suncorp
ClaimCenter will be our single source of truth. We anticipate significant savings in claims handling costs through process efficiencies with ClaimCenter...
Kathy Park, Former Manager, Claims Business Model Project, Suncorp

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