Workplace Safety and Insurance Board
Workplace Safety and Insurance Board
Reimagining solutions to customer problems
12 weeks to the first MVP—instead of months or nearly a year
Of 2 million pieces of incoming paper per year, roughly half are now digital
We were able to leverage the software out-of-the-box and then iterate specifically to develop the personas and journeys related to Workers' Compensation. We then identified the pain points and fixed those.
Samantha Liscio
WSIB
How Workplace Safety and Insurance Board engages, innovates, and grows efficiently
As an independent trust agency that administers workers’ compensation and no-fault insurance for Ontario workplaces, the Workplace Safety and Insurance Board (WSIB) has no real competition in its delivery of wage loss benefits, medical coverage, and help getting back to work. Nevertheless, this 103-year-old organization is committed to delivering what matters most to Ontario’s workers and employers: the best possible outcome following an injury on the job via fast, accessible service and fair benefits at a fair price.
About Workplace Safety and Insurance Board
Headquarters: Toronto, Canada
Operations: Ontario Province, Canada
Business Lines: Workers’ Compensation
Guidewire products that make it happen
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