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Workplace Safety and Insurance Board

Workplace Safety and Insurance Board

Reimagining solutions to customer problems

We were able to leverage the software out-of-the-box and then iterate specifically to develop the personas and journeys related to Workers' Compensation. We then identified the pain points and fixed those.

Samantha Liscio

Chief Technology and Innovation Officer
WSIB
  • 12 weeks to the first MVP—instead of months or nearly a year

  • Of 2 million pieces of incoming paper per year, roughly half are now digital

How Workplace Safety and Insurance Board engages, innovates, and grows efficiently


As an independent trust agency that administers workers’ compensation and no-fault insurance for Ontario workplaces, the Workplace Safety and Insurance Board (WSIB) has no real competition in its delivery of wage loss benefits, medical coverage, and help getting back to work. Nevertheless, this 103-year-old organization is committed to delivering what matters most to Ontario’s workers and employers: the best possible outcome following an injury on the job via fast, accessible service and fair benefits at a fair price.

About Workplace Safety and Insurance Board

Headquarters: Toronto, Canada
Operations: Ontario Province, Canada
Business Lines: Workers’ Compensation

Guidewire products that make it happen

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Engage, innovate, and grow efficiently with the most advanced insurance platform in the world.

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