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Farmers Insurance® Selects Guidewire Core System to Enhance Customer Claims Experience

Farmers Insurance® Selects Guidewire Core System to Enhance Customer Claims Experience

U.S. multi-line insurer group selects Guidewire for enterprise-wide claims management
FOSTER CITY Calif., 14 Juni, 2017

Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to Property and Casualty (P&C) insurers, today announced that Farmers Insurance, has selected Guidewire ClaimCenter® as its enterprise claims management system.

Guidewire ClaimCenter will replace multiple claims management systems within Farmers® to better enable the organization’s customer-centric service approach, reduce system ownership costs, and help the insurer group’s agents and employees provide exceptional service to customers. The selection of ClaimCenter builds on the organization’s previously announced investment in Guidewire PolicyCenter® and Guidewire Rating Management™ for its Personal Lines business.

“Farmers is focused on making sure that our customers receive the best possible service during good times and times of loss, and we recognize the importance of utilizing the right technology,” said Keith Daly, chief claims officer for Farmers. “We are therefore excited to be utilizing Guidewire, and to be gaining the additional technological strength that will help us deliver on our customer-focused commitments.”

Guidewire is honored to be chosen by Farmers,” said Marcus Ryu, chief executive officer, Guidewire Software. “We admire the organization’s track record in delivering top-class service to its customers and look forward to providing the platform that enables Farmers to continually evolve in the years ahead.”

Leading Industry analyst firm Gartner positioned Guidewire as the sole “Leader” in its Magic Quadrant Report for Property and Casualty Insurance Claims Management Modules in July 2016. This recognition marked the third consecutive year Guidewire has been recognized as a leader. Guidewire has consistently achieved the highest overall position for its vision and ability to execute.

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