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Donegal Insurance Group Deploys Guidewire Solution for Billing

Donegal Insurance Group Deploys Guidewire Solution for Billing

Guidewire BillingCenter® delivers flexibility and enhanced service levels to customers and agents
MARIETTA PA. and FOSTER CITY Calif., 2 mars 2016

Donegal Insurance Group, a group of insurance companies providing full lines of personal, farm, and commercial insurance, and Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to P/C insurers, today announced that Donegal Insurance Group has successfully implemented Guidewire BillingCenter® as its new billing solution.

Following a successful ClaimCenter deployment in 2007, Donegal Insurance Group selected BillingCenter to replace three existing legacy billing systems, ultimately unifying its billing processes for agents and policyholders. The implementation project involved 18 system integration points and is being deployed by state, beginning with new business in each state.

“We’ve already seen benefits since deploying BillingCenter. Real-time processing, ease of use, and the speed of making system changes are a few of our overall improvements. Customer and user feedback has been very positive. We attribute our success to a combination of the strength and dedication of our internal IT teams and the guidance we received from Guidewire,” said Michael Simms, AVP, Information Technology, Donegal Insurance Group. “Their recommendations, experience, and support were very valuable in helping us overcome system implementation challenges along the way. This implementation is a significant step in our journey to simplify our billing systems and processes on a single platform, giving us the speed-to-market, agility, and cost advantage necessary to enable our business strategy.”

BillingCenter is enabling Donegal Insurance to:

  • Easily make system changes to meet changing business and technical requirements;

  • Provide a better customer service experience with real-time online processing;

  • Consolidates and standardizes billing systems and processes on a common platform; and

  • Provide ease of use for both internal and external customers.

“We congratulate Donegal Insurance Group on their successful BillingCenter implementation,” said Mike Polelle, Chief Delivery Officer, Guidewire Software. “We are honored to expand our relationship with them and provide the technology foundation that will help Donegal Insurance Group adapt and succeed in a time of rapid industry change.”

A propos de Guidewire Software

Guidewire est la plateforme à laquelle les assureurs IARD font confiance pour communiquer,
innover et se développer efficacement. Nous associons les applications cœur de métier, le digital, l’analytique et l’IA dans notre plateforme sous forme de service cloud. Qu’ils soient jeunes et de petite envergure ou parmi les plus grands et plus complexes au monde, plus de 400 assureurs utilisent Guidewire.

En tant que partenaire de nos clients, nous sommes en constante évolution pour assurer leur réussite. Nous sommes fiers de nos résultats inégalés en matière d’implémentations, avec à notre actif plus de 1 000 projets réalisés avec succès et bénéficiant du soutien de la plus grande équipe de R&D, et l’écosystème de partenaires le plus vaste du secteur. Notre marketplace compte des centaines d'applications qui accélèrent l'intégration, la localisation et l'innovation.

Pour plus de renseignements, consultez le site www.guidewire.fr et suivez nous sur Twitter: @Guidewire_PandC.

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