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Guidewire Software Announces Livegenic as New Solution Alliance Partner

Guidewire Software Announces Livegenic as New Solution Alliance Partner

Livegenic publishes its first Ready for Guidewire add-on, helping P&C insurers achieve a seamless claims process and high levels of digital collaboration with policyholders
PHILADELPHIA Pa. and SAN MATEO Calif., 25 juin 2019

Livegenic, a real-time video platform for insurance, and Guidewire Software, Inc. (NYSE: GWRE), provider of the industry platform Property and Casualty (P&C) insurers rely upon, today announced that Livegenic has joined Guidewire PartnerConnect™ as a Solution partner. The companies also announced that Livegenic’s new plug and play Ready for Guidewire validated add-on, created using the Guidewire DevConnect™ developer environment, is now available to insurers in the Guidewire Marketplace.

Livegenic’s Ready for Guidewire add-on makes it easy for insurers on Guidewire ClaimCenter™ to streamline their customers’ claims experience with the Livegenic MyClaim App and Customer Portal. Designed specifically for policyholders, Livegenic MyClaim combines a simple, easy-to-use interface with an adaptable workflow that enables policyholders to document their claims anytime, anywhere – online or offline. The Livegenic Customer Portal allows insurers to collaborate with policyholders or field resources, providing live photo and video streaming, guided offline photo capture, and direct document uploads – all through the web browser on their device.

“Our partnership is designed to provide an easy integration between Guidewire ClaimCenter and Livegenic’s visual claims collaboration platform which provides a suite of mobile and browser-based solutions that helps insurers virtually inspect, document, and review claims,” said Olek Shestakov, President & CEO, Livegenic. “We look forward to making it simpler and faster for our joint insurance clients to offer the innovative self-service inspection option to their policyholders as integrating with Livegenic via the new Ready for Guidewire add-on greatly simplifies the integration process and reduces implementation time for the insurer.”

With the Livegenic Ready for Guidewire add-on, claims adjusters can:

  • Directly access the Livegenic platform’s workflows, tools, and features directly from ClaimCenter via the integrated Livegenic Services Screen.

  • Automatically generate Livegenic claim files, send app invitation links to mobile users, and access the embedded Livegenic Web Portal all without leaving ClaimCenter.

  • Review photos, videos, audio files, and other content immediately following a remote collaboration session in the Livegenic Web Portal, facilitating responsive claims resolution for policyholders.

"We are pleased to welcome Livegenic as a Guidewire PartnerConnect Solution partner,” said Becky Mattick, Director, Global Solution Alliances, Guidewire Software. “Livegenic’s Ready for Guidewire add-on provides claims teams with access to its visual claims collaboration platform enabling high levels of customer service throughout the claims investigation process. We are excited to make these innovative insurtech capabilities available to our mutual insurer clients.”

Please find more information about Livegenic on the Guidewire Smart Approach blog.

A propos de Guidewire Software

Guidewire est la plateforme à laquelle les assureurs IARD font confiance pour communiquer, innover et se développer efficacement. Nous associons les applications cœur de métier, le digital, l’analytique et l’IA dans notre plateforme sous forme de service cloud. Qu’ils soient jeunes et de petite envergure ou parmi les plus grands et plus complexes au monde, plus de 400 assureurs utilisent Guidewire.

En tant que partenaire de nos clients, nous sommes en constante évolution pour assurer leur réussite. Nous sommes fiers de nos résultats inégalés en matière d’implémentations, avec à notre actif plus de 1 000 projets réalisés avec succès et bénéficiant du soutien de la plus grande équipe de R&D, et l’écosystème de partenaires le plus vaste du secteur. Notre marketplace compte des centaines d'applications qui accélèrent l'intégration, la localisation et l'innovation.

Pour plus de renseignements, consultez le site www.guidewire.fr et suivez nous sur Twitter: @Guidewire_PandC.

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