Skip navigation

Privacy Policy for the Guidewire CustomerEngage Bot Facebook Application

Privacy Policy for the Guidewire CustomerEngage Bot Facebook Application

This Privacy Policy applies only to the Guidewire CustomerEngage Bot Facebook application (“Application”). The Application is created by Guidewire Software and, for the purposes of the Application, Guidewire Software is the Data Processor. This means we collect and process Personal Data only as instructed by our Customers, who are the Data Controllers.

Types of Data Processed

This Application may collect Personal Data, and such Personal Data may be processed when using this Application. Such Personal Data may include User ID, name, picture, gender, time zone, and locale. If the User has made more Personal Data public, more information will be available.

Any use of cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application are used only to serve the purpose of providing the Service provided.

Users are responsible for any third-party Personal Data obtained, published, or shared through this Application and confirm that they have the third party's consent to provide the Data to the Application.

Security and Mode of Processing Personal Data

Methods of processing: The Application processes the Personal Data of Users in a proper manner and shall take appropriate technical and organizational measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Personal Data. The Application may use third parties for providing the Services requested, and such third parties will only process Personal Data for the Service.

Facebook Permissions Asked by This Application

This Application may ask for some Facebook permissions allowing it to perform actions with the User's Facebook account and to retrieve information, including Personal Data, from it. This service allows this Application to connect with the User's account on the Facebook social network, provided by Facebook Inc.

For more information about the following permissions, refer to the Facebook permissions documentation and to the Facebook privacy policy.

The permissions asked are the following:

  • Basic Information: By default, this includes certain User Data such as ID, name, picture, gender, time zone, and locale. If the User has made more Data public, more information will be available.

  • Manage Pages: This permission enables the Application to retrieve access tokens for Pages and Applications that the User administers.

  • Page Messaging: This gives permission to send and receive messages through a Facebook Page.

Purposes of the Processing of Personal Data

Personal Data may be processed only to allow the provision of services (as outlined in our agreement with Customers), as well as access to third parties to provide the services provided.

System Logs and Maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) or use other Personal Data (such as the IP Address) for this purpose.

The Rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored. To do so, you should consult the Data Controller to learn about their contents and origin, to verify their accuracy, or to ask for them to be supplemented, canceled, updated, or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Any such requests made to us as a Data Processor will be redirected to the Data Controller.

This Application does not support “Do Not Track” requests.

Changes to This Privacy Policy

We reserve the right to make changes to this privacy policy at any time by giving notice on this page. It is strongly recommended that Users check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request to remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Application processes.

Contact Information

If you have any questions about this privacy policy, you can email us at

Last Updated : 05/10/2018

Guidewire logo

Navigate what's next.