--- title: "Guidewire ProNavigator" description: "Eliminate decision friction and streamline onboarding across your underwriting, claims, and service teams with an insurance-trained knowledge management system. Learn more about Guidewire ProNavigator." url: "https://www.guidewire.com/fr/products/technology/insurance-ai-from-guidewire/pronavigator.md" language: "fr" locale: "fr" --- # Guidewire ProNavigator Eliminate decision friction and streamline onboarding across your underwriting, claims, and service teams with an insurance-trained knowledge management system. Learn more about Guidewire ProNavigator. ## Guidewire ProNavigator Make every employee your best employee with a secure, insurance-grade AI assistant natively embedded within Guidewire applications to deliver instant expertise, drive defensible decisions, and accelerate time to value. [Schedule a Demo](http://www.guidewire.com/products/technology/pronavigator?tab=see-it-live) ![](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/marketplace-hero-image-blue-gradient-left-side.png?h=721&iar=0&w=621) ![](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/pronavigator-video.mp4) ## The Intelligent Assistant for P&C Insurance Most AI can talk about insurance. ProNavigator is built into the workflow, informed by deep P&C knowledge, and designed to deliver real-time answers, suggestions, and actions where insurance work gets done. ![ProNavigator illustrated screen](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/pronavigator/pronavigator-overview-main--850w.png) 3 ### Expertise at Scale Scale your expertise without scaling your headcount by embedding context-aware intelligence and guided actions directly into the workflow. ### Confident Decisions Reduce decision variance and drive more consistent, high-quality outcomes with context-aware, role-specific AI insights grounded in your secure, governed data. ### Rapid Value Realization Go live faster with production-ready AI embedded in core systems, accelerating ROI while avoiding technical debt, disconnected tools, and ongoing re-platforming. [Download the Solution Brief](https://explore.guidewire.com/c/pronavigator-solution-brief?x=7zRy4X) ## Bridge the AI Gap From Assessment to Adoption to Long-Term Agility Go live quickly with an insurance-grade intelligent assistant that is governed, permission-aware, and auditable. By strictly enforcing role-based access controls and grounding every answer with paragraph-level citations, your team receives transparent intelligence they can easily validate and trust. ProNavigator AI-Powered Insurance Intelligence Core System Data› ✕ Structured records across your full policy lifecycle Accesses and understands how data is structured across InsuranceSuite and InsuranceNow to surface policy, billing, and claims insights. Company Knowledge› ✕ Institutional memory, made searchable and actionable De-duplicates, governs, and interprets your scattered institutional knowledge to transform your data into proactive insights. Industry Intelligence› ✕ Market benchmarks and predictive scoring, built in Leverages built-in, market-validated predictive analytics and scoring from Guidewire Predict and Industry Intel to deliver true, context-aware decision support. Unstructured Data› ✕ Every file, note and attachment, now queryable Unlocks insights hidden in the documents, notes, reports, photos, audio, and video files attached to your core systems. [See All Capabilities](https://www.guidewire.com/products/technology/pronavigator?tab=capabilities) ## Make Every Employee Your Best Employee Your people bring the expertise, the judgment, and the relationships that drive your business. ProNavigator supports them by natively embedding instant, context-aware expertise directly into their flow of work. By surfacing the right knowledge at the exact right moment, you empower every user to make defensible decisions and ensure every outcome reflects the quality of your very best employee. At Guidewire, we believe the most powerful insurance organizations are ones where people and AI work in concert. Your people bring judgment, experience, and accountability. ProNavigator brings the insurance-grade depth, speed, and consistency needed to produce defensible decisions at scale. - Every AI-generated insight maintains human-in-the-loop oversight - AI operates natively and enforces your existing role-based access controls - Every interaction is backed by paragraph-level citations, ensuring a clear, defensible audit trail ProNavigator accelerates your business and empowers your people by embedding transparent, accountable, and insurance-grade AI directly into your core workflows. ## The Business Impact Examples: How AI Assists ### **Claims Handler** Your claims teams handle complexity every day. Coverage questions, liability assessments, and time pressure that never lets up. Guidewire ProNavigator puts the right answer in front of them before they even have to search for it. - Instant access to policy terms and coverage details within the open claim - AI-assisted damage assessment and reserve recommendations - Faster resolution of complex multi-party claims - Reduced time spent on documentation and case notes - Consistent decisions grounded in the full claims history, even as details change ### **Customer Service Representative** Your customer service reps are under pressure every day with complex policy inquiries and high call volumes. Guidewire ProNavigator puts the right answer in front of them before they even have to search for it. - Instant access to jurisdictional regulations, rating guidelines, and policy details directly within the workflow - Policy summarization to quickly synthesize complex account histories - Faster resolution of routine customer inquiries and significant reductions in average call handling times - Reduced time spent hunting through fragmented PDFs - Consistent answers and tailored policy recommendations grounded in your data ### Red River Mutual Vice President of Data & Analytics [Watch the Video](https://www.guidewire.com/video/8DF4FF0949694E73A81FC3A25C8FB915) [Read the Story](/fr/customers/success-stories/red-river-mutual) ![](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/pricingcenter/red-river-mutual--amanda-evenson--400x267.png?h=267&iar=0&w=400) ProNavigator gives our brokers the ability to access all of our internal knowledge-base. It tees up the information and puts it in the hands of our brokers in real time, near time to empower their decisions. ### Trillium Mutual Insurance Manager of Projects & Insurance Applications [Read the Story](/fr/customers/success-stories/trillium-mutual-insurance-company) ![](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/pronavigator/400-trillium-kendra-dick--400x267.png?h=267&iar=0&w=400) With ProNavigator, an underwriter can now confidently confirm coverage parameters during a call with a broker without having to research and follow up later. It has quickly become our favorite tool because it makes it faster and easier to find accurate, up-to-date information without ever leaving the Guidewire environment. ### Western Financial Group Vice President of National Insurance Operations [Read the Story](/fr/customers/success-stories/western-financial-group) ![](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/pronavigator/398-western-financial-bart-robinson--398x265.png?h=265&iar=0&w=398) Since adopting ProNavigator, we've seen a significant increase in productivity across our teams. The platform is incredibly intuitive and built specifically for the insurance industry, allowing our team members to easily find the information they need to be successful. We are saving countless hours previously lost in multiple carrier portals. ProNavigator by Guidewire has become an invaluable tool, driving efficiency company-wide. ## SEE WHAT OUR CUSTOMERS SAY ## Insurance Intelligence on the World's Most Trusted P&C Platform [See the Platform](https://www.guidewire.com/products/technology/pronavigator?tab=platform) ​ ## Turn AI into Measurable Business Impact ProNavigator helps insurers accelerate value, improve decision quality, and scale expertise through AI embedded directly in the workflow. Built for insurance, it delivers trusted intelligence where speed, consistency, and confidence matter most. ![illustration - ProNavigator benefits](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/pronavigator/pronavigator-benefits-static--550w.png) ​ ## Move from AI Experimentation to Elite Execution ## ProNavigator is Expertise at Scale **Surface the Right Intelligence in the Moment** Turn fragmented documentation and institutional knowledge into contextual guidance delivered directly in the primary workspace. **Increase Operational Capacity** Equip teams with answers, suggestions, and actions that help them handle higher volumes without compromising standards. **Slash Onboarding Time** Replace traditional training with a conversational interface that navigates policy, billing, and claims nuances on demand. ## ProNavigator is Confident Decisions **Improve Decision Quality at Scale** Deliver real-time expert guidance that reduces decision variance and drives more consistent, high-quality outcomes. **Trust Every Suggestion** Ensure every AI-generated recommendation is technically accurate and contextually grounded with industry-trained intelligence. **Deploy AI with Confidence** Protect PII and ensure secure, compliant adoption with architecture built for the demands of a regulated industry. ## ProNavigator is Rapid Value Realization **Realize Value Faster** Deploy production-ready AI directly in core insurance workflows to accelerate ROI without a long exploratory phase. **Reduce Cost and Complexity** Avoid technical debt, disconnected copilots, and internal build overhead with AI embedded in the systems teams already use. **Future-Proof Your Investment** Adopt an evergreen, model-agnostic platform that continuously improves without constant re-platforming. ## Generic AI Generates Answers. Insurance-Grade AI Drives Outcomes. See the difference between broad, general-purpose AI and intelligence grounded in insurance knowledge, workflow context, and domain-specific expertise. The result is more relevant guidance, more consistent decisions, and greater confidence in every action. | Feature | General Knowledge Systems | ProNavigator by Guidewire | | --- | --- | --- | | Understanding of Insurance Language | Operates on generic keywords and broad semantics | Interprets insurance terminology, nuances, and regulatory phrasing with precision | | Natural Language Interpretation | Answers vary widely, complex questions often fail | High-accuracy interpretation of real insurance queries | | Structure of Information | Flat repositories requiring manual navigation | Knowledge organized by product, jurisdiction, and workflow | | Accuracy and Compliance | Content freshness depends on manual updates | Version-controlled, source-linked, continuously validated | | Insight Quality | Returns documents or raw text without context | Delivers distilled, actionable guidance | | Workflow Integration | Requires users to leave their tools to search | Embedded into daily underwriting and claims systems | | Analytics | Basic metrics on file access or search volume | Gap detection and performance insights | | Scalability Across Teams | Knowledge varies by individual or department | Consistent, enterprise-wide knowledge access | | Adaptability and Evolution | Slow to update, manual curation required | AI-driven and continuously improving | ### What is ProNavigator? ProNavigator is an embedded intelligent assistant for Guidewire core applications that delivers answers, suggestions, and actions directly in the flow of work. ### What problem does ProNavigator solve? Expertise is hard to scale. Insurance is a complex, highly regulated industry in which competency in a domain is earned with experience over decades. But insurers’ teams are stretched, more junior employees lack depth of institutional knowledge, and their best people cannot be everywhere at once. ProNavigator helps turn every employee into your best employee. ### How do customers measure success (ROI)? ProNavigator customers have seen 60–70% faster new hire onboarding, reductions in errors, reduced call handling times, increased productivity, and higher consistency rates, all while identifying and closing existing knowledge gaps. ## Frequently Asked Questions ​ ## Built for the Business of Insurance From context-aware guidance to active execution, ProNavigator embeds insurance-grade AI natively into the core systems your teams already trust. See how it empowers your workforce to act faster, make defensible decisions, and scale elite expertise across the entire insurance lifecycle. ​ Deliver context-aware answers, suggestions, and actions within the Guidewire applications your teams already use and trust, eliminating the training costs and security gaps of disconnected tools. - Instantly generate summaries and leverage context-aware suggestions natively within InsuranceSuite and InsuranceNow - Automate administrative tasks and execute recommended actions directly in your core system, backed by human-in-the-loop oversight ### Image Waterfall Slide 1 ![](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/pronavigator/pronavigator-capabilities-natively-embedded-assistant--674x614.jpg?h=614&iar=0&w=674) ## Natively Embedded Assistant Access referenceable intelligence fully versed in the Guidewire core system data model to ensure every suggestion is grounded in P&C reality. - Integrate Guidewire Predict and Industry Intel to inform complex decisions with market-validated scoring - Leverage AI that is fully versed in insurance processes and terminology ### Image Waterfall Slide 1 ![](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/pronavigator/pronavigator-capabilities-insurance-trained-intelligence--674x447.jpg?h=447&iar=0&w=674) ## Insurance-Trained Intelligence Transform static, fragmented documentation across repositories like SharePoint and Google Drive into a proactive, searchable asset. - Deduplicate, structure, and version your proprietary content - Instantly interpret complex underwriting manuals and regulatory guidelines to power role-based communications ### Image Waterfall Slide 1 ![](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/pronavigator/pronavigator-capabilities-knowledge-access-v3--674x459.png?h=459&iar=0&w=674) ## Unified Knowledge Access Shift from passive data review to active execution by implementing AI orchestrated on Guidewire Cloud Platform while maintaining human-in-the-loop oversight. - Enable out-of-the-box and customer-created workflows that can update fields, create artifacts, and kick off routine tasks - Orchestrate complex, multi-step workflows that read context, propose next steps, and execute approved actions ### Image Waterfall Slide 1 ![](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/pronavigator/pronavigator-capabilities-agentic-workflows-v3--674x459.png?h=459&iar=0&w=674) ## Agentic Workflow Execution ### What are the key functional areas of the product? ProNavigator is embedded directly as a sidebar in the core application's user interface. It can be enabled by the customer once the license is activated. **** - **Insurance-Grade Answers:** Advanced search models trained on millions of insurance data points to understand industry-specific processes, terminology, and acronyms - **Contextual Knowledge Retrieval:** Delivers role-specific insights in real-time based on the user's active task in InsuranceSuite and InsuranceNow, sourced from a secure, single source of truth for all institutional knowledge, replacing scattered PDFs and shared drives - **Agentic Automation:** Enables both out-of-the-box and custom orchestration to execute actions natively within the Guidewire system of record ### What LLMs are you using and how? ProNavigator uses Anthropic’s Claude family of models. We also use Claude's Converse API to support visual processing, which provides much higher-quality results from tabular and graphical data common in underwriting manuals and other docs, and the Citations capability to drive reliable paragraph-level citations in the Answers. Each client is assigned a dedicated and unique vector database for the Retrieval-Augmented Generation (RAG) process, ensuring complete data segregation. ### How does ProNavigator manage role-specific controls and insights? During implementation, ProNavigator maps an organization's access model to specific business dimensions, such as region or line of business, and integrates with Single Sign-On to enforce role-based permissions across all documents, searches, and AI-generated answers. ## Frequently Asked Questions ​ ## Where Trust Meets Intelligent Insurance Your AI is only as powerful as the platform it runs on. Guidewire AI is built into the same secure, scalable, and open architecture that more than 500 insurers around the world have trusted for decades. Every capability and decision is grounded in a foundation that is proven in production. ​ Deploy a natively embedded assistant that is fully governed and purpose-built for insurance with integrated predictive models and transparent, explainable recommendations. ## Skip the Experiment. Leverage AI You Can Trust. ## Purpose-Built Architecture ProNavigator's SOC2-compliant architecture protects PII and ensures your proprietary data never trains public models. Embedded natively into your core systems, it centralizes governance and strictly enforces role-based access controls and data protection to eliminate shadow AI sprawl. ## Explainable Decisions ProNavigator supports regulatory and compliance explainability by grounding every suggestion in your authoritative data. It provides paragraph-level citations back to your source material, allowing users to easily validate answers and maintain a clear, defensible audit trail for every decision. ## Predictive Intelligence ProNavigator leverages Guidewire Predict and Industry Intel to augment human judgment with market-validated predictive models, scoring, and real-world industry data. It arms your team with an intelligent assistant that truly understands insurance. ## Insurance-Grade AI Embedded Across Your Core Systems Your teams work inside ClaimCenter, PolicyCenter, and InsuranceNow every day. ProNavigator is there with them, grounded in P&C-specific data and ready to answer any question. 3 ### Content 1 Elevate the performance of agents and CSRs by enabling them to instantly summarize complex policies, handle routine inquiries, and surface tailored policy recommendations. ![](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/pronavigator/421w-icon-policycenter.png?h=170&iar=0&w=421) [Learn More About PolicyCenter](/fr/products/core-products/insurancesuite/policycenter-insurance-policy-administration) ### Content 2 Empower claims handlers with the ability to instantly summarize complex claim files, navigate coverage assessments, and automate next-best actions. ![](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/pronavigator/421w-icon-claimcenter.png?h=170&iar=0&w=421) [Learn More About ClaimCenter](/fr/products/core-products/insurancesuite/claimcenter-claims-management-software) ### Content 3 Accelerate policy and claims handling by empowering your teams to instantly summarize claims, generate correspondence, and surface context-aware suggestions directly in the flow of work. ![](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/pronavigator/421w-icon-insurancenow.png?h=170&iar=0&w=421) [Learn More About InsuranceNow](/fr/products/core-products/insurancenow) ### How can we track the information ProNavigator provides to users? All queries and their responses are logged, including citation information for compliance use, audit purposes, or during claims disputes. ### How is sensitive data protected? ProNavigator has a multi-layered security architecture: - Instance Sovereignty: All documents, indexes, and Large Language Model (LLM) operations are maintained within a private, secure instance. This ensures that your data never leaves the controlled environment or interacts with public models. - Isolated Vector Storage: To prevent any risk of cross-tenant leakage, we implement physically isolated vector stores. Each client is assigned a dedicated and unique vector database for the Retrieval-Augmented Generation (RAG) process, ensuring complete data segregation. - Global Data Residency: For multi-national insurers, ProNavigator enforces strict tenant boundaries. Documents are stored in segregated storage buckets, and we support regional deployment to comply with local data residency requirements. All retrieval processes are performed exclusively against the individual client’s segregated document store. ### What does the implementation process look like? First, the ProNavigator customer success team onboards a customer by configuring a tailored ProNavigator library, migrating content, and establishing secure access controls. They also execute comprehensive user training, governance setup, and the creation of custom analytics to track content effectiveness. Next, the customer integrates ProNavigator with their core application and configures the integration properties. ## Frequently Asked Questions ## Learn More About Guidewire ProNavigator Request a call, schedule a demo, or ask a question.