Mitsui Sumitomo Marine Management (U.S.A.) Deploys Guidewire Cloud-Based System to Adapt its Commercial Lines for Success

Mitsui Sumitomo Marine Management (U.S.A.), Inc. (MSMM), a commercial Property and Casualty (P&C) insurer, and Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to P&C insurers, today announced that MSMM has successfully deployed Guidewire Underwriting Management™ as the new cloud-based underwriting workstation for its commercial lines of business in the states where it operates. The company also recently selected Guidewire ClaimCenter™ as its new claims management system, and Guidewire CustomerEngage™ Account Management and Guidewire ProducerEngage™ to enhance the digital claims experience of its policyholders and agents.

MSMM deployed Underwriting Management to increase the efficiency and effectiveness of its underwriters, to facilitate oversight of its underwriting operations, and to improve responsiveness to brokers and agents for both new and renewal business. The first phase of implementation went live in October 2017, with Mitsui planning to gather employee feedback over the course of 2018 that will drive enhancements during the next implementation phase in 2019.

“Our current underwriting management process is not as efficient as we would like since it is a paper or manual system. This also impacts the ability of staff members travelling or working from home to engage efficiently with the company,” said Michael Daly, chief underwriting officer, MSMM. “With Underwriting Management automation, we will be able to capture increased levels of productivity including a heightened ability to work remotely, which will enhance our capacity to deliver high-quality customer service.”

MSMM implementation project owners Marc Dantuono and Mike Farley said, “The biggest advantages we are gaining from Underwriting Management are a paperless environment and having the underwriting workflows all in one place, funneling through one system. We have also been able to standardize our processes across all our regions/zones.”

Underwriting Management is enabling MSMM to:

• Offer a more efficient workflow by reducing clerical duties and data errors

• Strengthen compliance by enforcing underwriting mandated processes and procedures

• Enhance service response times to brokers and agents

“We congratulate MSMM on its successful deployment of Underwriting Management and are pleased that it has extended its relationship with us through the selections of ClaimCenter, CustomerEngage Account Management, and ProducerEngage,” said Mike Polelle, chief delivery officer, Guidewire Software. “We applaud the company’s commitment to seek ways to improve its work and business to achieve customer satisfaction, and look forward to continuing to help the company adapt and succeed in the rapidly-changing insurance industry.”