INTERTEL Inc., a leader in medical canvassing, and Guidewire Software, Inc. (NYSE: GWRE), the platform P&C insurers trust to engage, innovate, and grow efficiently, today announced that INTERTEL has joined Guidewire PartnerConnect as a Solution partner. The companies also announced that INTERTEL’s Ready for Guidewire validated accelerators for ClaimCenter are now available to insurers in the Guidewire Marketplace.
With more than 60 years in the insurance business, INTERTEL, an Ontellus company, is a leading provider of medical canvassing in the United States for P&C insurers. When skeptical of a medical claim, adjusters utilize INTERTEL’s canvassing service to investigate a claimant’s medical background to expose possible pre-existing conditions and claims. INTERTEL’s Ready for Guidewire accelerators allow Guidewire ClaimCenter users to request a new medical canvass from INTERTEL through ClaimCenter, simplifying the claims handling process for adjusters.
“Canvassing can be one of the most effective ways to paint the most accurate picture of a claimant’s treatment history, so it is a key part of the medical claims assessment process for insurers,” said Steve DeRossett, president, INTERTEL. “Our partnership with Guidewire reinforces our commitment to serving the insurance industry as we continually strive to streamline the claims process for insurers encountering suspicious medical claims.”
With INTERTEL’s Ready for Guidewire integration, claims adjusters can:
Securely initiate medical canvass requests, saving time as claim information auto-populates, eliminating the need to retype claimant information;
Track all details related to medical canvass, view status updates and notifications from within ClaimCenter; and
Securely receive completed medical canvass reports. Completed reports are automatically uploaded to ClaimCenter.
“We are pleased to welcome INTERTEL to Guidewire PartnerConnect as a Solution partner,” said Neil Betteridge, vice president, strategy, Guidewire Software. “INTERTEL’s medical canvassing service is helping insurers handling bodily injury claims identify and prevent possible fraud while providing a more extensive view of the claimant’s medical treatment history. We are delighted to offer their service, integrated within ClaimCenter, to further streamline the medical claims evaluation process for our joint customers.”
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