Skip navigation

Mutual of Enumclaw Deploys Guidewire Solution for Billing

Mutual of Enumclaw Deploys Guidewire Solution for Billing

Guidewire BillingCenter® is the new platform for mutual insurer’s customer experience enhancement initiative
ENUMCLAW Wash. and FOSTER CITY Calif., 2015年6月11日

Mutual of Enumclaw, a mutual insurance company offering products for individuals, families, farms, and businesses, and Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to Property/Casualty insurers, today announced that Mutual of Enumclaw has deployed Guidewire BillingCenter® to manage its billing operations including agency and direct bill for all of its lines of business.

Seeking to improve and simplify the overall experience for its agents and policyholders, Mutual of Enumclaw sought to consolidate its two billing systems. Additionally the company was trying to generate new business. The insurer devised an “on-demand” migration process for its policyholders. For policyholders with multiple accounts at Mutual of Enumclaw, the first account that came up for renewal would trigger all their other accounts to be migrated to the new system at one time. This reduced the disruption potential of migrating all accounts to BillingCenter simultaneously and enabled Mutual of Enumclaw to ensure a seamless transition for policyholders.

“The successful implementation of BillingCenter has been a huge milestone for us,” said David Wilson, chief information officer, Mutual of Enumclaw. “Leveraging BillingCenter’s flexibility and Guidewire’s agile implementation process has enabled us to meet our specific needs and provide the best service possible to our policyholders and independent agents.”

BillingCenter is enabling Mutual of Enumclaw to:

  • Deliver on key strategic imperatives to improve customer service;

  • Readily make system changes to meet changing business and technical requirements; and

  • Lower IT costs by consolidating and standardizing billing systems and processes on a common platform.

“We congratulate Mutual of Enumclaw on their successful BillingCenter implementation,” said Mike Polelle, chief delivery officer, Guidewire Software. “We are impressed by their focus on providing excellent service to customers and brokers alike, and are delighted to work alongside them in this project.”

Guidewire BillingCenter is a comprehensive billing and receivables management system built on the core design principles of automation, control and flexibility. BillingCenter allows you to deliver insurance your way by making it easier to automate the billing lifecycle; design flexible billing, payment and delinquency plans; manage agent commissions; and enable rapid integration with external payment systems. BillingCenter is available as a standalone system or as part of Guidewire InsuranceSuite®, and can be integrated to a Property/Casualty insurer’s legacy systems or third-party applications.

ガイドワイアについて

Guidewireは、損害保険会社の事業戦略の為に必要不可欠なプラットフォームです。弊社では、デジタル、基幹業務システム、データ分析、AIにおける知見を結集したプラットフォームを、クラウドサービスとして提供しています。2019年度末現在、大小問わず、世界で400社以上の損害保険会社がガイドワイア製品を採用しています。

弊社はお客様のパートナーとして、損害保険会社におけるより良いサービスの提供とお客様満足度向上を支援する為に尽力しています。研究開発チームとパートナーエコシステムによって、これまでに1,000以上のプロジェクト成功実績があります。マーケットプレイスでは、システム連携、ローカリゼーション、革新を促進する100以上のアプリケーションを提供しています。

詳細は https://www.guidewire.jp をご覧ください。ツイッター公式アカウント(英文)@Guidewire_PandC をご覧ください。

報道関係者の方の お問い合わせ先

お問い合わせ

Email: pr@guidewire.com

Guidewire logo

Navigate what's next.