Skip navigation

Farm Bureau Mutual Insurance Company of Idaho Selects Guidewire Digital Products to Enhance Customer Experience

Farm Bureau Mutual Insurance Company of Idaho Selects Guidewire Digital Products to Enhance Customer Experience

Idaho’s largest Property and Casualty insurer increases commitment to Guidewire digital solutions to enhance policyholder experience and capture new market segments
POCATELLO Idaho and FOSTER CITY Calif., 2017年3月9日

Farm Bureau Mutual Insurance Company of Idaho (FBM Idaho), the state’s largest domestic Property and Casualty insurer, and Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to P&C insurers, today announced that FBM Idaho has selected Guidewire Quote and Buy Portal for Policyholders™ and Account Management Portal for Policyholders.

After a successful implementation of Guidewire Claim Portal for Policyholders™ across their personal lines of business, FBM Idaho selected Quote and Buy Portal and Account Management Portal for Policyholders to continue to modernize its systems and further enhance the online experience of its members. The company plans to implement Quote and Buy Portal first to its personal auto line of business, followed by homeowners. Account Management Portal will be implemented concurrently on all personal lines of business. The new portals will be implemented to FBM Idaho’s commercial lines of business in 2018.

“The increased business agility and improved customer service gained with the implementation of InsuranceSuite and Claim Portal for Policyholders were important factors in our selection of Quote and Buy Portal and Account Management Portal for Policyholders,” said Adam Waldron, chief information officer (CIO) and director, Information Systems, FBM Idaho. “We are excited about the added functionality we will be able to offer to our policyholders, which builds on the brand and reputation we’ve established in providing unmatched customer experiences.”

Quote and Buy Portal for Policyholders and Account Management Portal for Policyholders will enable FBM Idaho to:

  • Empower policyholders with more comprehensive self-service capabilities;

  • Enhance operational efficiency and productivity by automating basic customer service and reducing call volumes;

  • Gather direct experience feedback as well as analytical data on what customers are doing on the portals; and

  • Better compete in the market and capture new market segments.

“We are excited that FBM Idaho has selected additional Digital Portal products to help them continue to adapt and succeed in their rapidly-changing insurance market with rising customer expectations,” said Ken Shapiro, group vice president, Americas Sales, Guidewire Software. “We applaud their commitment to innovative customer experience and look forward to partnering with them on this effort.”

ガイドワイアについて

Guidewireは、損害保険会社の事業戦略の為に必要不可欠なプラットフォームです。弊社では、デジタル、基幹業務システム、データ分析、AIにおける知見を結集したプラットフォームを、クラウドサービスとして提供しています。2019年度末現在、大小問わず、世界で400社以上の損害保険会社がガイドワイア製品を採用しています。

弊社はお客様のパートナーとして、損害保険会社におけるより良いサービスの提供とお客様満足度向上を支援する為に尽力しています。研究開発チームとパートナーエコシステムによって、これまでに1,000以上のプロジェクト成功実績があります。マーケットプレイスでは、システム連携、ローカリゼーション、革新を促進する100以上のアプリケーションを提供しています。

詳細は https://www.guidewire.jp をご覧ください。ツイッター公式アカウント(英文)@Guidewire_PandC をご覧ください。

報道関係者の方の お問い合わせ先

お問い合わせ

Email: pr@guidewire.com

Guidewire logo

Navigate what's next.