Western Reserve Group, a Property/Casualty (P/C) insurer in Ohio and Indiana, and Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to Property and Casualty (P&C) insurers, today announced that Western Reserve Group has successfully deployed Guidewire ClaimCenter® as its new claims management system and Guidewire ProducerEngage™ to enhance the digital experience of its agents.
Western Reserve Group implemented ClaimCenter and ProducerEngage to replace its existing claims system and agent claims portal across all lines of business and more easily keep up with technological upgrades to support business processes in a more cost-effective manner. The company is currently implementing Guidewire PolicyCenter®, BillingCenter, and additional Guidewire Digital™ products.
“Given the age of our previous claims system, the deployment of ClaimCenter has been a huge milestone for us,” said Gary Gwinn, vice president of claims, Western Reserve Group. “We are now able to offer new capabilities to our agents and staff, providing them a more efficient and effective platform for delivering class leading customer service to our policyholders.”
ClaimCenter and ProducerEngage are enabling Western Reserve Group to:
Enhance operational efficiency, flexibility, upgradeability, and productivity throughout the organization by standardizing claims management on a cohesive technology platform;
Offer users a more intuitive and simpler claims system to capture more measurable data points; and
Easily make system changes to meet changing business and technical requirements.
“We recognized the need for a new claims system, given both the increasing technical limitations we were experiencing with our previous system and as a part of our overall systems modernization strategy,” said Gregory Owen, vice president of information technologies and chief information officer, Western Reserve Group. “Feedback from our employees and agents has been positive, and we are excited about the benefits these products will bring for years to come.”
“We congratulate Western Reserve Group on their successful deployments of ClaimCenter and ProducerEngage as the foundation on which to build and manage their claims business,” said Mike Polelle, chief delivery officer, Guidewire Software. “We admire Western Reserve Group’s dedication to improving agent service levels and are pleased that the products are contributing to their ability to adapt and succeed in a rapidly-changing insurance market.”