MirrorMe, a provider of a mobile claim reporting solution, and Guidewire Software, Inc. (NYSE: GWRE), provider of the industry platform Property and Casualty (P&C) insurers rely upon, today announced that MirrorMe has joined Guidewire PartnerConnect™ as a Solution partner. The companies also announced that MirrorMe’s new plug-and-play Ready for Guidewire validated add-on, created using the Guidewire DevConnect™ developer environment, is now available to insurers in the Guidewire Marketplace.
MirrorMe’s Ready for Guidewire add-on for visual claim reporting enables insurers on Guidewire ClaimCenter™ to visually inspect damage claims remotely using MirrorMe Web Vision™. The company’s integration delivers access to an app-free solution for photo capture, document scanning, and live video allowing visibility into the claim and its supporting documentation at every stage of the claim lifecycle. Web Vision includes functionality for each stakeholder in the claims process—customers, service shops, salvage companies, dealers, and claims adjusters.
“Our partnership with Guidewire is a testament to our continued commitment to helping insurers improve every step of the customer experience,” said Robert Chea, founder and chief executive officer, MirrorMe. “Our app-free solution enables insurers to obtain the right data and evidence from policyholders and service providers, so they can efficiently make informed decisions and quickly settle claims.”
Insurers using the MirrorMe Ready for Guidewire integration can:
Enable policyholders to capture claim details at their convenience through photo claim workflows;
Empower adjusters to conduct real-time conversations via live video collaboration; and
Keep customers engaged with the claim process through Web Vision’s automated task reminders and status updates.
"We welcome MirrorMe as our newest Guidewire PartnerConnect Solution partner,” said Becky Mattick, senior director, solution alliances, Guidewire Software. “MirrorMe’s Ready for Guidewire add-on provides claims adjusters with a seamless integration to intuitive tools to help collect claims evidence, and we are pleased that these capabilities are now available to our joint insurer clients who are continually looking to increase their customer service levels.”
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