Guidewire Software, Inc. (NYSE: GWRE), the platform P&C insurers trust to engage, innovate, and grow efficiently, today announced that Genpact (NYSE: G), a firm focused on delivering digital transformation, including deep expertise in claims processing, has joined Guidewire PartnerConnect as a Solution partner. The companies also announced that Genpact’s new Ready for Guidewire validated add-on is now available to insurers in the Guidewire Marketplace.
Genpact transforms business processes using digital-led innovation and digitally enabled intelligent operations supporting the insurance industry. The firm serves as a transformation partner for insurers globally; its solutions encompass the entire claims lifecycle to drive strategic business impact, providing positive claims experiences for policyholders and cost-effective claims handling with reduced cycle times.
Genpact’s Ready for Guidewire add-on connects ClaimCenter users to Genpact Claims Manager for digital inspection and adjudication services. Genpact’s technology enables virtual inspections, self-service inspections, and a full suite of field services including managed repairs.
With Genpact’s add-on for Claims Services, insurers can:
Instantly and automatically create and assign claims to Genpact for claims servicing;
Quickly access claim status updates directly within ClaimCenter;
Easily send and receive notes and documents relevant to the claim to and from Genpact; and
Increase customer satisfaction by reducing claims cycle times and freeing up claims professionals to focus on the overall claims process and policyholder experience.
“In a digital-first world, insurers are under increasing pressure to provide faster service, speeding claims, and tailoring the experience to where, when, and how customers want and need it,” said Sameer Dewan, global business leader, Insurance, Genpact. “The combination of Guidewire’s industry-leading claims management system, ClaimCenter, and Genpact’s end-to-end, flexible claims solutions brings together two leaders with deep expertise in insurance and business transformation to help our joint clients reimagine their claims processes and improve experience for both their agents and policyholders.”
“We welcome Genpact as our latest Guidewire PartnerConnect Solution partner and are pleased to offer our shared customers access to its Ready for Guidewire add-on,” said Neil Betteridge, vice president, Strategy, Guidewire Software. “Policyholders have begun to expect digital claims inspection options from insurers. With Genpact’s claims solutions delivered seamlessly through Guidewire, our shared customers can easily offer these options to their claimants, while also improving their claims processing efficiency.”
About Genpact
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. Led by our purpose -- the relentless pursuit of a world that works better for people -- we drive digital-led innovation and digitally enabled intelligent operations for our clients, guided by our experience reinventing processes for hundreds of clients, many of them Global Fortune 500 companies. From New York to New Delhi, and more than 30 countries in between, we connect every dot, reimagine every process, and reinvent the ways companies work – because transformation happens here.
Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.
About Guidewire PartnerConnect ecosystem and Ready for Guidewire
Guidewire PartnerConnect Solution partners provide software, technology, and data solutions as well as insurance support services. Our Solution partners help drive business value and innovation for insurers by developing and delivering integrations, extensions, apps, and other complementary solutions for Guidewire products. All of our Ready for Guidewire partner solutions are validated for security, quality, and compatibility with Guidewire, and can be found on the Guidewire Marketplace.
For more information about Guidewire PartnerConnect, please visit http://www.guidewire.com/partners
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