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Farm Bureau Mutual Insurance Company of Idaho (FBM Idaho)

Farm Bureau Mutual Insurance of Idaho

Innovating to enhance customer service and mitigate risk

We are excited about the added functionality we are able to offer to our policyholders, which builds on the brand and reputation we’ve established in providing unmatched customer experiences.

Adam Waldron

CIO and Director, Information Systems
FBM Idaho
  • Increased claims processing speed and efficiency

  • Automated basic customer service, gathering feedback from customers and reducing call volumes

How Farm Bureau Mutual Insurance of Idaho engages, innovates, and grows efficiently


Founded in 1947 by a group of Idaho farmers and ranchers, Farm Bureau Mutual Insurance Company of Idaho (FBM Idaho) is now one of Idaho’s leading auto insurers, the largest writer of farm and ranch insurance in Idaho, and the largest insurance company wholly based in Idaho. This 73-year-old company is known for its customer-centered culture and has been on a fast track to modernize its technology foundation in order to meet and exceed its customers’ expectations now and into the future.

This modernization effort included replacement of the insurer’s legacy policy, billing, and claims system with Guidewire InsuranceSuite products. These best-of-breed applications now provide the focused functionality and inherent benefits of integrated systems running on a common architectural foundation.

About Farm Bureau Mutual Insurance of Idaho

Headquarters: Pocatello, Idaho
Operations: Idaho
Business Lines: Personal, Commercial

Guidewireの製品

product insurancesuite (1)
InsuranceSuite

世界最先端の損害保険業務プラットフォームで、効率的な成長を実現します。

product insurancesuite (1)
InsuranceSuite

世界最先端の損害保険業務プラットフォームで、効率的な成長を実現します。

product policycenter
PolicyCenter

保険金支払業務処理の迅速化と、期待を上回るカスタマーエクスペリエンスの創出をサポートします。最も信頼の置ける保険金支払業務管理ソリューションでイノベーションの推進を図ります。

ClaimCenter - Introduction Image
ClaimCenter

保険金支払業務処理の迅速化と、期待を上回るカスタマーエクスペリエンスの創出をサポートします。最も信頼の置ける保険金支払業務管理ソリューションでイノベーションの推進を図ります。

Billing Center
BillingCenter

既存モデルと柔軟なアーキテクチャをバランスよく組み合わせ、優れたカスタマーエクスペリエンスを実現します。将来にわたり保険契約者への請求処理業務全体をサポートします。

Predictive Analytics
Predictive Analytics

保険金支払プロセスの最適化、引受利益率の向上、基幹業務プロセス全体でのスマートな意思決定をPredictive Analyticsがサポートします。

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