Farm Bureau Mutual Insurance Company of Idaho (FBM Idaho)

Innovating to enhance customer service and mitigate risk

We are excited about the added functionality we are able to offer to our policyholders, which builds on the brand and reputation we’ve established in providing unmatched customer experiences.

Adam Waldron

CIO and Director, Information Systems
FBM Idaho

Increased claims processing speed and efficiency
Automated basic customer service, gathering feedback from customers and reducing call volumes

How Farm Bureau Mutual Insurance of Idaho engages, innovates, and grows efficiently

Founded in 1947 by a group of Idaho farmers and ranchers, Farm Bureau Mutual Insurance Company of Idaho (FBM Idaho) is now one of Idaho’s leading auto insurers, the largest writer of farm and ranch insurance in Idaho, and the largest insurance company wholly based in Idaho. This 73-year-old company is known for its customer-centered culture and has been on a fast track to modernize its technology foundation in order to meet and exceed its customers’ expectations now and into the future.

This modernization effort included replacement of the insurer’s legacy policy, billing, and claims system with Guidewire InsuranceSuite products. These best-of-breed applications now provide the focused functionality and inherent benefits of integrated systems running on a common architectural foundation.