MetLife | Guidewire

We decided to basically stand up with a completely new contract, new rating structure, new customer experience, everything designed from scratch to maximize our chances of winning in the marketplace.

Kishore Ponnavolu

President
MetLife Auto & Home

Deployed with 14-month lead time to production
Simplified digital processes have improved the customer experience from premium payment to claims

How MetLife engages, innovates, and grows efficiently

Known as a respected choice among its customers, MetLife Auto & Home is devoted to maintaining competitive rates and outstanding service to its customers. An affiliate of MetLife, the global provider of a variety of insurance products, the insurer is called to business and technology innovation by nature.

Since 2015, MetLife has enjoyed in-production status with Guidewire InsuranceSuite core systems and has been an in-production ClaimCenter and DataHub customer since 2017.

About MetLife

Headquarters: New York
Operations: Global
Business Lines: Personal

Guidewire products that make it happen

世界最先端の損害保険業務プラットフォームで、効率的な成長を実現します。

世界最先端の損害保険業務プラットフォームで、効率的な成長を実現します。

保険金支払業務処理の迅速化と、期待を上回るカスタマーエクスペリエンスの創出をサポートします。最も信頼の置ける保険金支払業務管理ソリューションでイノベーションの推進を図ります。

保険金支払業務処理の迅速化と、期待を上回るカスタマーエクスペリエンスの創出をサポートします。最も信頼の置ける保険金支払業務管理ソリューションでイノベーションの推進を図ります。

既存モデルと柔軟なアーキテクチャをバランスよく組み合わせ、優れたカスタマーエクスペリエンスを実現します。将来にわたり保険契約者への請求処理業務全体をサポートします。

Predictive Analytics

保険金支払プロセスの最適化、引受利益率の向上、基幹業務プロセス全体でのスマートな意思決定をPredictive Analyticsがサポートします。

Guidewire Data Platformで管理される社内外のデータを意思決定に有効活用し、事業収益の向上を実現します。

Business Intelligence

Business Intelligenceで業務効率の改善機会を瞬時に発見することで
改善の指針として役立てると共に、競合他社に対し優位性を確保する
ことができます。

Guidewire Cloud

損害保険業界の継続的な改善を目的に独自設計されたプラットフォームで、革新的なアイデアを成果に結びつけます。

詳細を見る

Related stories

Amica Mutual Insurance Company

Amica Mutual Insurance used Guidewire to reduce training times for customer support representatives by 50%.

CAA Insurance Co.

Canadian Automobile Association Insurance Company increased policy sales by 30% and straight-through processing for underwriting with Guidewire.

Grinnell Mutual

Doing straight-through processing with Guidewire, Grinnell Mutual made a 3x improvement in quote to issue.

MACIF

In 10 months, MACIF implemented cloud-based core systems to increase operational efficiencies for commercial motor business.

Amica Mutual Insurance Company

Amica Mutual Insurance used Guidewire to reduce training times for customer support representatives by 50%.

Navigate what's next.

お問い合わせ