EnterpriseEngage

Deliver engaging omnichannel insurance experiences to all of your stakeholders across lines of business

Guidewire EnterpriseEngage™ comprises the entire Guidewire Digital™ family of applications: Guidewire CustomerEngage™, Guidewire ProducerEngage™, Guidewire ServiceRepEngage™, and Guidewire VendorEngage™. It enables insurers to deliver digital service across their organizations as well as externally to policyholders and prospects. The offering includes all Guidewire Digital Services and APIs, as well as reference designs, applications, tests, and Guidewire Digital platform integrations.

Delivering Personalized Journeys for the People Insurers Serve
 

CustomerEngage Quote and Buy helps insurers attract next-generation buyers with mobile-optimized experiences for researching and buying insurance. CustomerEngage Account Management lets insurers offer such digital self-service capabilities as billing inquiry and payments, common policy changes, and claims submissions.

ProducerEngage makes it easy for agents, brokers, and business partners to do business with insurers by providing digital capabilities to manage full lifecycle sales, service, and claims, and to collaborate with insurers’ underwriting and customer service staffs.

ServiceRepEngage enables customer service representatives (CSRs) to offer informed and empathetic service to all policyholders through real-time, 360-degree views of customer accounts, full lifecycle sales and service capabilities, and data-driven, actionable insights—all in real time.

VendorEngage gives service vendors like car repair shops the digital capabilities to manage claims and service requests, submit invoices, get paid, and communicate and collaborate with claims adjusters and service staffs.

Enabling IT to Support Digital Strategies
 

IT teams can support insurers’ digital strategies with flexible, easy-to-maintain applications that integrate seamlessly with Guidewire InsuranceSuite™. With EnterpriseEngage, they can:

  • Support omnichannel digital strategies
  • Create robust and unique digital experiences by leveraging Guidewire Digital Services, as well as reference designs, applications, tests, and Guidewire Digital platform integrations
  • Extend InsuranceSuite capabilities rather than duplicating code
  • Enforce consistent underwriting rules and defined workflows
  • Equip prospects and customers with eye-pleasing, easy-to-navigate applications and achieve consistency across all communication channels 
  • Tailor user interfaces to reflect insurer branding, and use marketing logic or predictive analytics to deliver personalized offers to policyholders
  • Leverage future Guidewire releases, third-party partnerships, and ongoing innovations