Jeff Chen

As Value Consulting Manager, Americas, Jeffrey Chen is responsible for helping customers ensure program success by identifying, communicating, and realizing the business value associated with their core system investments.


While watching Roger Federer play in the U.S. Open a few months ago, the commentators reminded viewers what a big deal it was that he had switched to a new tennis racket last year. To the casual fan, changing rackets would seem like a very nonchalant activity. For Roger Federer, who has won more Grand Slam tournaments than any other men’s tennis player in history, change is not something that equates to success.