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Lerk-Ling Chang

Lerk-Ling Chang

Lerk-Ling Chang is VP of Market Development and Strategy at Guidewire Software, where she is focused on driving Guidewire’s expansion into new markets through organic growth, strategic partnerships, and M&A together with product and go-to-market leaders.

Blog

Succeeding with Digital Transformation

Insurers across the board are reporting higher customer adoption of digital channels over the past year. However, a recent Bain survey indicates that high digital channel adoption among property and casualty (P&C) insurers does not necessarily translate to high Net Promoter Scores (NPS)1. These results remind me of a recent question posed to me by an industry analyst: Has digital transformation succeeded or failed in P&C insurance? One answer based on this survey is that while there have been pockets of success, there is still room for improvement in P&C insurance.
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Blog

InsurTech and the Customer Promise

Investment in Property and Casualty (P&C) InsurTech may have taken a short breather in Q1 2017, with 23 deals when compared to 27 deals in Q4 2016, or the record 42 deals in the Q1 2016.  However, interest in new innovations in the industry shows no sign of waning, judging by the record attendance at InsurTech events, in..
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