Guidewire PartnerConnect

Success: It Takes a Community

Guidewire PartnerConnect™ is a network of select partner companies that provide consulting services and solutions to enhance, extend, and complement the capabilities of Guidewire products. Our worldwide partner community helps contribute to the success of our mutual customers in the property and casualty insurance industry by delivering Guidewire software implementations, value-add solution and technology offerings, and guidance on insurance industry best practices.

For most categories, PartnerConnect includes three relationship tiers: Select, Advantage, and Premier/Global Premier. The tiers are designed to recognize partners based on achievements and contributions such as insurance industry expertise, the number of Guidewire certified employees, the number of integration accelerators, and (as of 2019) the achievement of specializations for Consulting partners.

Consulting

Guidewire PartnerConnect Consulting partners provide consulting services such as business transformation and strategy, implementation, and related solution and delivery services. To date, Guidewire Consulting practices worldwide include approximately 8,000 consultants who have been trained on, or are experienced with, Guidewire products.

Solution

Guidewire PartnerConnect Solution partners provide software, technology, and data solutions as well as insurance support services. Our solution partners help drive business value by developing and delivering additional integrations, extensions, and other complementary solutions for Guidewire products. 

Affiliations

Guidewire has relationships with various industry associations that benefit our customers.

Infrastructure

Infrastructure partners offer software and hardware technology infrastructure to our mutual customers.

PartnerConnect | Consulting

Guidewire PartnerConnect™ Consulting partners provide consulting services such as business transformation and strategy, implementation, and related solution and delivery services. To date, Guidewire Consulting practices worldwide include approximately 8,000 consultants who have been trained on, or are experienced with, Guidewire products.

The PartnerConnect Consulting program offers three tiers (Select, Advantage, and Global Premier) that reward and recognize partners for attaining sales goals, participating in active implementations, developing go-to-market skills by region, and achieving specializations.

Specializations are regionally based and require partners to demonstrate skills, knowledge, and competency in a particular Guidewire product or solution area. The achievement of specializations enables customers and Guidewire to have more clarity and insight into which partners have proven capabilities in a region. In addition, partners with specializations can better promote their capabilities across Guidewire products and solutions. Guidewire recently announced the Global Delivery specialization, which recognizes partners that have a large investment in their Guidewire practice, meet the global skills metric, and continue to meet the minimum number of references in a specific region.

The following specializations demonstrate specific product capabilities and expertise:

  • Guidewire InsuranceSuite specialization partners can implement the essential core systems that support the P&C insurance life cycle, including underwriting, policy, billing, and claims management. This is a central source for all critical customer and financial data, rate and product definitions, workflows, and business rules across all lines of business.
  • Guidewire PolicyCenter specialization partners can implement an underwriting, policy, and product management system that supports underwriters as they serve agents and policyholders.
  • Guidewire ClaimCenter specialization partners can implement an end-to-end claims management solution, including loss-report intake, adjudication processes, and operational reporting.
  • Guidewire BillingCenter specialization partners can implement a user-friendly billing and cash management system designed to drive efficiencies and deliver excellent across the entire P&C organization.
  • Guidewire InsuranceSuite Integration specialization partners can integrate a Guidewire product with external applications by using fundamental technologies such as plugins, messaging, and web services.
  • Guidewire Digital specialization partners can deliver compelling user journeys across marketing, sales, service, and claims and can deploy Guidewire Digital™ applications with Guidewire InsurancePlatform™ to drive customer centricity, business agility, and profitability.
  • Guidewire DataHub specialization partners can source, unify, standardize, and store data from internal systems as well as external sources.
  • Guidewire DataHub+ specialization partners can support both Guidewire DataHub™ and an insurance-specific business intelligence warehouse, like Guidewire InfoCenter™, that provides consumable information for business intelligence, analysis, and enhanced decision-making.
  • Guidewire Cloud specialization partners can deliver Guidewire Cloud™ deployments.
  • Premier Go-to-Market – North America specialization and Premier Go-to-Market – EMEA specialization partners can support the expansion of Guidewire software technology into new relationships with insurers in a specific region. These partners also continue to drive adoption of Guidewire technology through successful project implementations, and they make the necessary investment in Guidewire training and certification to provide quality consulting services.
    Note: The Premier Go-to-Market – North America specialization replaces the Regional Premier Americas specialization that was launched in 2018.
  • Digital UX complementary specialization partners have demonstrated interoperability or integration with Guidewire products in the area of User Experience (UX). Partners must apply for this specialization.
  • Premier Services Engagement specialization partners have developed a broad range of capabilities that enhance Guidewire delivery services. They have also demonstrated their ability to use a proven, flexible engagement model for effectively partnering with Guidewire customers and cooperating at a strategic scale with Guidewire Professional Services in Guidewire-led service engagements with the required competencies.

Our Consulting partners can be identified by region (North America, EMEA, APAC, LATAM), by tier (Select, Advantage, Global Premier), and by specializations.

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BearingPoint

BearingPoint is a partner led management and IT consulting firm with a strong European base and a global reach. BearingPoint consults with large and mid-sized insurance companies with regards to IT strategy, insurance transformation, and application renewal. BearingPoint offers a strong expertise in project management, requirements management, and systems integration.

Besides these capabilities BearingPoint has many years of experience in policy and claims management processes and business process automation. Especially for claims management, BearingPoint offers a claims assessment based on metrics to identify areas of potential for increase efficiency and optimization. BearingPoint has a worldwide competence center for Guidewire located in Germany. www.bearingpoint.com

Blackcomb Consultants

Blackcomb Consultants is a leading P&C insurance enterprise consulting firm that focuses on implementing Guidewire products and solutions. Blackcomb offers advisory, planning, and support services that help P&C insurers manage and improve their core systems, key processes, and technology platforms.

We’re a perfect fit for P&C insurers of all sizes because we’re proven former insurance IT executives with deep advisory, planning, implementation, and testing expertise. We’ve completed more than 40 successful Guidewire engagements to date for more than 30 clients. Headquartered in Warrenville, Illinois, we have development centers in Plano, Texas; Bangalore, India; and Ho Chi Minh City, Vietnam.

Blackcomb capability areas include Guidewire implementations, performance improvement, organizational change management, Guidewire upgrades, cloud-hosted and cloud-managed solutions, and production support across all Guidewire product lines. Blackcomb cloud-hosted services can help clients deliver real benefits to their core businesses. A key aspect of our cloud-hosted offerings is flexibility, enabling clients to choose a level of management while maintaining access to the environment. Additionally, our exceptional proficiency in Guidewire upgrades can help P&C insurers stay current with Guidewire technology. Our industry-leading upgrade capabilities rely on a practical and thorough approach that delivers outstanding results for our clients.

For core insurance systems, Blackcomb has successfully provided solutions across the complete digital transformation ecosystem, including areas such as strategy, selection, assessment, inception, development, stabilization, support, and upgrades. Our domestic and international development and hosting centers enable us to deliver breakthrough, cost-effective solutions for planning and implementing Guidewire software applications for P&C insurers of all sizes. For more information, please visit us at www.blackcombconsultants.com/guidewire.

Business Agility

With an unparalleled level of expertise, Business Agility’s teams have delivered complex transformation programs for some of the world’s largest insurance companies. Business Agility, as an established Guidewire partner in Europe, implemented the first-ever ClaimCenter system outside of North America and has since been involved in scores of Guidewire projects worldwide. With a 100% success record of completing programs on time and on budget, we have received Guidewire Innovation Awards and played a critical role in delivering “best-in-class” transformation projects, complex version upgrades, and independent QA audits globally. Our capabilities rely on a practical approach that has enabled clients to realize their target operating models.

Our Guidewire relationship results in collaborative product development, functionality contributions to future iterations of InsuranceSuite, and visibility into Guidewire’s roadmap, including advancements in predictive analytics and digital engagement. We adhere to an agile methodology, an on-site delivery model, and, crucially, Guidewire best practices. We provide full-time, experienced Guidewire-certified resources across all roles, including project management, business analysis, configuration, integration, and testing. We work with our clients’ IT and business teams to optimize claims and policy management processes. www.business-agility.com

CastleBay Consulting

CastleBay provides best-in-class software acquisition; program, project and quality management; and integration services to the P/C market. CastleBay's value proposition is based on deep insurance domain expertise, complex technology project experience and reuse of Intellectual Capital assets. www.castlebayconsulting.com

Deloitte Consulting, LLP

  • Digital - Americas
  • PolicyCenter - Americas
  • Premier Go-to-Market - Americas

The Deloitte and Guidewire alliance brings together Deloitte's deep experience in business transformation in the insurance industry with Guidewire's suite of applications for core systems transformation. Together we can help insurers realize the potential of their core systems by transforming business processes to take advantage of the flexible capabilities in Guidewire software.

Deloitte brings decades of experience in helping insurers transform their business processes and IT systems. Through years of experience delivering large-scale business applications, Deloitte has developed and used tested methodologies for application development as well as developed Guidewire specific tools and artifacts that can help accelerate delivery and reduce cost and risk.  Deloitte has one of the largest technology practices in the world, with access to a network of more than 26,000 practitioners across more than 30 countries. For more information, please visit http://www.deloitte.com/us/guidewire.

GFT

  • BillingCenter - EMEA
  • ClaimCenter - EMEA
  • Digital - EMEA
  • InsuranceSuite - EMEA
  • PolicyCenter - EMEA

As an experienced technology partner, GFT employs more than 5,000 professionals across 13 countries who are committed to driving digital transformation in the insurance sector. Drawing on extensive knowledge gained over the past 30 years—and leveraging insurance-specific assets and dedicated delivery centers in the Americas and Europe—we advise the world’s leading institutions. Our IT solutions focus on one critical goal: ensuring that each IT or business project creates real value for the insurance organization.

In addition to responding to new demands, insurance companies must continually offer new products and services with working processes designed to enhance both efficiency and flexibility. That’s why our global GFT innovation team regularly develops new business models that focus on exponential technologies such as blockchain, cloud engineering, artificial intelligence, and the IoT.

Since 2010, GFT professionals have provided Guidewire implementation services and resources to a range of insurers around the world. Our primary goal is to deliver strategy; business and operational consultancy; technical implementations; data migration; and maintenance and upgrade services to support insurers in their digital transformations.To learn more, visit http://www.gft.com.

IBM

IBM Global Business Services offers integrated, innovative strategy and change solutions in Business strategy consulting, Operations strategy, Technology strategy, and Organization change strategy. Guidewire is an optimized member of the IBM PartnerWorld Insurance Industry Network. Guidewire solutions support a wide range of IBM hardware and software platforms including pSeries and xSeries server families, the AIX server operating system, and WebSphere Application Server.

IBM GBS was the first Guidewire Alliances partner outside of North America to successfully lead an implementation of a Guidewire ClaimCenter project in New Zealand. IBM Hosting is also involved in this implementation – hosting and managing ClaimCenter off-site on IBM servers for them. www.ibm.com

Sollers Consulting

  • BillingCenter - EMEA
  • ClaimCenter - EMEA
  • InsuranceSuite - EMEA
  • PolicyCenter - EMEA

Sollers Consulting is an international business advisory and software implementation specialist supporting business transformation in the financial industry. Sollers Consulting teams have supported more than 70 financial groups in enhancing their digital capabilities, including Allianz, AXA, LV=, BNP Paribas Cardif, Basler, Generali, Zurich, Santander Consumer Bank, and ING. Our teams specialize in IT systems that help insurers, banks, and leasing companies transform and adapt to new technologies. Sollers Consulting cooperates with more than 15 technology providers such as Guidewire Software, Oracle, AWS, and Microsoft.

Approximately 600 business and IT specialists from Warsaw, Lublin, Poznan, Cologne, Tokyo, and Copenhagen are helping financial institutions in Great Britain, Germany, Poland, Scandinavia, and many other countries reap the benefits of digitalization. Read more at www.sollers.eu.

Tenzing

Tenzing has a history of over 20 years consulting expertise in New Zealand. Our name and ethos is linked to Sherpa Tenzing Norgay – we work collaboratively to assist and achieve the aspirations of our clients.

Our unique blend of Management and Technology Consulting Services allows a one-stop shop for delivery of solutions to our insurance customers. Since 2007, Tenzing has provided Guidewire implementation services / resources and integration specialists to major insurers in NZ across the suite of Guidewire products.  Visit us at www.tenzing.co.nz.

PartnerConnect | Solution

Guidewire PartnerConnect Solution partners provide software, technology, and data solutions as well as insurance support services. Our solution partners help drive business value by developing and delivering additional integrations, extensions, and complementary solutions for Guidewire products.

For more information, or to learn about the Ready for Guidewire accelerator validation program, contact the PartnerConnect Solution team.

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ACI Worldwide

ACI Worldwide powers electronic payments for more than 5,100 organizations around the world, including the largest financial institutions, intermediaries, and global merchants. These institutions rely on ACI to execute $14 trillion in payments each day by using our electronic bill presentment and payment services. Our comprehensive suite of software solutions—delivered through ACI’s private cloud—provides real-time, immediate payments capabilities and enables the industry’s most complete omnichannel consumer payments experience.

ACI is excited to partner with Guidewire to provide accelerators that bring electronic payment processing to PolicyCenter, BillingCenter, and ClaimCenter. The integrated solution enables consumers to pay their premiums directly to PolicyCenter and BillingCenter using a credit card, debit card, or bank account (ACH) of choice. With the ClaimCenter integration, consumers can receive electronic claim disbursements to a debit card, ACH, or check. The system integration features tokenized financial instruments to ensure PCI compliance, ACH and Card Payment Message Destination for recurring payments, batch processing, and an API integration with ACI payment processing services. For more information, visit http://www.aciworldwide.com/solutions/up-bill-pay-solutions.

Advanced Remarketing Services

Advanced Remarketing Services (ARS) is a technology company focused on the automobile recycling sector. ARS’s primary focus is older, high-mileage, and end-of-life vehicles (ELVs). Our applications for insurance companies manage ELVs directly into the recycling stream through our network of direct buyers instead of the traditional auction.

The Advanced Remarketing Services partnership with Guidewire provides the ELV Express (ELVX) add-on, which enables P&C insurers to address long-standing challenges in the identification and segmentation of low-value and end-of-life vehicles as well as badly damaged and ELV commercial assets. With the ELVX add-on, customers can dispose of salvage units from the primary storage location directly to a purchasing network of licensed recyclers. Using the add-on reduces transportation cost, field charges, claims handling, and cycle time, and delivers higher net recoveries across the board. www.arscars.com

Arity

Arity is a mobility data company with a unique understanding of driving behavior. We use our data to develop technology that’s helping to radically change and greatly improve transportation. Our solutions help companies successfully manage their business through the changes happening in transportation, while preparing them for the future. www.arity.com

Betterview

Betterview exists to make every building and property thoroughly understood by using machine learning to analyze drone, aerial, and satellite imagery along with other property data like historical weather. Betterview’s machine-learning platform has been used by more than 90 insurers and can detect up to 87 issue types, such as hail damage, missing shingles, water ponding, vegetation overhang, swimming pools, and much more. Property underwriters, loss-control specialists, risk engineers, and inspectors use Betterview on the front end to identify and mitigate risk during policy inception and renewal. Claims adjusters and TPAs use Betterview on the back end to document and adjust claims.

Guidewire customers can request and view Betterview data directly in PolicyCenter. This integration is in line with Betterview's goal of providing valuable information to our customers conveniently within their existing workflow. Our joint customers can seamlessly access information about a property’s risk factors, condition, changes over time, and more within their Guidewire applications. They can also order drone-based property inspections when they need additional comprehensive imagery and information. To learn more about Betterview, visit https://www.betterview.net.

Compex Legal

Compex is a leading provider of record retrieval services for both claims and law firms across the United States. With nearly 50 years of experience in the industry and 36 offices nationwide, Compex obtains records in all 50 states and in countries such as Canada, Mexico, and the United Kingdom. Our seamless Guidewire integration provides insurers with the ability to order any type of records needed on a claim. Our solution improves efficiency, decreases cycle time, and reduces costs. The Compex platform provides instant access to order information, automated status, prefilled claims information on order forms, integrated delivery of records, and access to time-saving tools for faster claims resolution.

In addition to providing records, Compex can provide summarized medical records in chronological order. Our Guidewire add-on also enables insurers to send films to our partner Authentic 4D for review. Compex is proud and excited to partner with Guidewire to drive efficiency and effectiveness for the nation’s top insurance companies. For more information, visit https://www.cpxlegal.com/.

Comsearch

Comsearch has led the industry for 35 years in providing a comprehensive portfolio of services to insurance companies, enabling them to better manage auto and property claims. We apply proven, market-tested experience and expertise to claims that are assigned to us. We have built a customer base of insurance companies throughout the United States, partnering with a majority of the top 20 P&C insurers. Our customers know what we stand for and stand behind – an enduring commitment to integrity, focus, and customer value. Our goal has been the same from Day One: to function as an extension of our customers’ teams. We amplify this approach with a comprehensive portfolio of technology-based services.

Through the Guidewire PartnerConnect™ Solution program, Comsearch offers seamlessly integrated claim services. Our suite of Auto services includes Subrogation for Adverse Demands, Auto Repair Estimates including Specialty Vehicles, a Photo Estimate and valuation inspection tool for Total Losses, and a Mobile web photo App for repairable vehicles which includes customer service. Our Property suite includes Fixed Property repair audits, Water Mitigation demand reviews, and Residential and Commercial property estimate audits. Visit www.com-search.com to learn how our suite of services can improve your cycle time, reduce expenses, and provide your customers with a better claim experience

Donan Engineering

Donan is a nationally recognized leader in forensic engineering, fire investigation, and component testing services. Our company serves a diverse client base, including (but not limited to) private homeowners, commercial businesses, government entities, and property and casualty insurers. Our licensed professionals are among the best in the business, seeking indisputable conclusions based on scientific evidence. www.donan.com

Encircle

Encircle is disrupting the P&C insurance industry with game-changing solutions for insurance professionals and restoration contractors. Bridging the gap between the two, Encircle improves communication, collaboration, and transparency by enabling all stakeholders to work together on the same platform.

By offering remote insights into losses, Encircle enables insurers to set accurate loss reserves early in the claim cycle. They can also confirm coverage under the policy conditions and limits before work has begun and help adjusters proactively resolve customer service issues by managing the claim remotely—improving cycle times and customer satisfaction. With the Encircle-Guidewire integration, insurers will be able to seamlessly create claims in Encircle directly from Guidewire ClaimCenter™, and Encircle will automatically synchronize photos back to ClaimCenter. https://encircleapp.com

Ethos Risk Services

Ethos Risk Services, a global private investigations company, has partnered with the insurance industry since 2006 to eradicate fraud. As an embodiment of our mission statement, Ethos continually invests in systems, technology, and our employees to quickly adapt and innovate within the ever-evolving landscape of claims and insurance technology. Our data integrity, unparalleled security protocols, and advanced performance analytics provide our clients with the most thorough, timely, and cost-effective investigations in the industry.

As a true investigative partner, Ethos is committed to providing clients with industry-leading turnaround times, exceptional customer service, and competitive pricing. To advance that commitment, we’ve partnered with Guidewire to provide the fastest and safest way to submit orders, track progress, and transfer highly sensitive claim data and PII. Our integration with Guidewire InsurancePlatform™ will enable our mutual clients to adapt and succeed in a time of accelerating change. For details, visit http://ethosrisk.com/.

eviid

eviid’s transformative evidential video-reporting tool enables claims professionals and individuals on and off site to capture, validate, share, and access video and other media quickly and easily. Our patented, proven technology turns video and photos captured on smart devices into reliable, verifiable evidence. Underpinning every part of our business is absolute data security. Some of the biggest names in insurance trust us to handle more than 110,000 videos and images every month.

Seamless integration of eviid with Guidewire InsuranceSuite™ video-enables insurance workflows for ClaimCenter users. eviid's enterprise-wide capabilities open up the use of video across the entire claim lifecycle™—from FNOL to resolution. It is the only secure video technology that offers an enterprise-wide video hub. With the eviid integration, InsuranceSuite users can securely and compliantly share and manage video and images for claims internally and across the supply chain. eviid is the only tamper-evident video platform that validates media and tracks subsequent changes. This gives insurers confidence that video and photos offer a full and accurate view of a claim. eviid’s live calling facility enables investigators to conduct interviews as part of the claims process via desktop or mobile video calls in a certifiable and secure process. For details, visit http://www.eviid.com.

Fastlane

Fastlane is a fintech software company dedicated to improving processes and creating efficiencies in the insurance industry. Providing innovation throughout integration, Fastlane delivers a suite of products to enhance and automate operations.

From instant loan payoff to lienholder settlement, LossExpress™ reduces the number of phone calls and faxes as well as the time spent in the total loss process. By enabling insurers to go from claim to salvage in a fraction of the time, LossExpress reduces overall operating costs and enhances customers’ claims experiences. LossExpress integrates seamlessly with Guidewire ClaimCenter™ and interacts intuitively with users to provide the following sequence of solutions for the claims process:

  1. Payoff and Title: Providing instant loan payoff details and ownership title verification to the adjuster
  2. Letter of Guarantee: Transmitting a letter of guarantee to the lienholder and receiving confirmation of the settlement
  3. Payment Remittance: Providing payment instructions to the adjuster and title transmission instructions to the lienholder

With the LossExpress‒ClaimCenter integration, insurers benefit from reduced cycle times, lower processing costs, increased ROI, an improved customer experience, and higher customer retention rates. For details, visit lossexpress.com.

Fenris Digital

Fenris focuses on streamlining insurance application processing. By re-purposing big data in use by other industries, and combining it with emerging data from new public and private sources, Fenris can instantly score leads and triage submissions on many dimensions, including contactability, lifetime value, propensity to buy, presence of fraud, personal financial responsibility, and cross-sell upsale opportunities. With access to Fenris’ API or via your own online portal, you’ll see how applying quantified insights earlier than ever before will improve processing and prioritization of insurance applications.

In-house, Fenris has records on 250 million individuals and 130 million households, as well as access to 30 million small businesses. To provide the most comprehensive source of external data for insurance intermediaries, Fenris leverages dozens of third-party property, environment, vehicle, financial, legal, and social data sources that are applicable to small business, home, renters, auto, and life insurance applications to produce its scores. www.fenrisd.com

Hearsay Systems

Hearsay Systems is reinventing the client experience in insurance with compliant digital communications and workflow solutions. More than 150,000 advisors and agents at the world’s largest financial services and insurance companies leverage Hearsay to engage customers and build stronger relationships that grow their business. The Hearsay Cloud provides agents with real-time, personalized client experiences across the right channel—social, email, texting, and mobile—at the right moment. Built for the enterprise, Hearsay Systems connects data and every client interaction to corporate CRM systems and digital marketing programs—all on a secure, compliant, enterprise-ready platform.

Hearsay’s industry-specific Action Flows automate and guide client engagement to drive business-critical outcomes, focusing on cross-sell, retention, and opportunities to win new business. Action Flows provide one-click actionable suggestions for targeted engagement, which can be triggered from CRM and core systems with pre-built integrations available today for Guidewire InsuranceSuite™. For details, visit https://hearsaysystems.com/.

ISB Global Services

ISB Global Services

ISB Global Services is Canada’s largest supplier of source documents and retrieval services for the P&C claims and underwriting industry. ISB specializes in providing a single source for the information and documentation required during the underwriting and claim handling processes. We are recognized for having extensive in-house experience and expertise in claim handling practices, claim workflow processes, and claim information. ISB is a privately held Canadian company.

The ISB solution helps brokers, underwriters, and adjusters understand the circumstances of a claim, giving them the information they need to a make a better decision. The ISB accelerator for Guidewire ClaimCenter enables users to request a report via API calls. Although the request system is automated, actual report creation is not. These reports are returned by ISB directly to ClaimCenter. Learn more at https://isbglobalservices.com/

Kube Partners

Kube Partners Italy is an international consultancy and software application company with a focus on the insurance and banking industries, offering fraud and claims management solutions, dynamic pricing modelling, business intelligence services, and operational support.

Kube Partners is proud to partner with Guidewire and to introduce Detector, a web-based end-to-end solution that provides 360° detection on claims, underwriting, and internal fraud. With Detector, Guidewire customers can experience easy deployment and fast integration with Guidewire ClaimCenter™, minimizing the impact on IT department time and effort. Developed together with expert claims handlers, Detector System can single out more fraudulent claims and behavior than any regular investigation process, spotting hidden connections among fraudsters, reducing false positives, and greatly increasing the efficiency of an insurer’s antifraud activities. All of this results in an uplift in the profitability and quality of the company’s portfolio. Visit us on https://www.detector-claims.com/ and discover more.

Livegenic

Livegenic has been at the forefront of insurance video collaboration since its founding in 2014. With an award-winning mobile and browser-based ecosystem, Livegenic has enabled insurance organizations on six continents to optimize their existing workflows, reduce costs, shorten cycle time, and improve customer satisfaction. The Livegenic suite incorporates a variety of downloadable apps and download-free browser solutions, each specifically designed to support individual workflows from policyholder self-service to professional on-site loss inspection. Customers use these solutions to process claims across dozens of insurance verticals, from Underwriting and Risk Management to Personal Lines—as well as everything in between.

As a Guidewire PartnerConnect™ Solution partner, Livegenic directly integrates its mobile and web platform with Guidewire ClaimCenter™ via the Livegenic Add-on for Claims Collaboration. This enables a seamless exchange of information between ClaimCenter and the Livegenic Platform and provides complete access to all Livegenic mobile solutions. For more information, visit https://www.livegenic.com.

Loveland Innovations

Loveland Innovations develops large-scale data capture and AI-powered data analytics solutions. The company leverages drones and smart devices, computer vision, and machine learning to provide tailored property inspection and analysis solutions to the insurance, construction, and solar industries through the IMGING inspection platform. IMGING helps insurers re-architect the claims process. It provides safer, more thorough ways for insurers to collect, organize, and analyze property information using drones and other smart devices. After a field inspection, users can adjust claims virtually in a collaborative workspace using geo-tagged imagery, fully measurable 3D models, and AI-powered damage detection.

Drone Assist is a new way for insurers to outsource claim inspections and reallocate adjuster labor. Unlike ladder assist, Drone Assist inspectors use IMGING to gather thorough, consistent property data. Just days after ordering a Drone Assist, adjusters gain access to imagery, models, and measurements along with powerful artificial intelligence so that they can virtually adjust claims from anywhere. With the IMGINGintegration with Guidewire ClaimCenter, you can avoid double data entry to further streamline your claims management process. https://www.lovelandinnovations.com

MirrorMe

MirrorMe is transforming the insurance claims process with mobile claim reporting that improves productivity and delivers better decision support at every stage of the claim lifecycle. Insurance teams get the best data at each touchpoint while providing customers with a collaborative experience that builds trust. Serving insurers across North America and Europe, MirrorMe enables fast processing times combined with clear communications to drive customer advocacy and retention.

We are delighted to partner with Guidewire as part of our continued commitment to improving every step of the customer experience. Our Web Vision™ add-on enables desk adjusters to interact with customers through instant, app-free photo claim reporting and live video sharing, while providing transparency through automated notifications. This empowers adjusters to get the right data and evidence from customers and service providers, resulting in efficiently informed decisions and quickly settled claims. To learn more, visit www.mirror.me.

Omadi

Omadi is a towing and automotive services platform comprising three products: Dispatch, Driver, and Partner. Together, these products drive Omadi ’s mission to increase trust and enhance the relationship between industry partners and service providers. In addition, the Omadi Network leverages a nationwide network of towing and automotive service providers to match you with the best service providers for your towing, roadside, and service needs.

The Omadi add-on for Guidewire ClaimCenter enables insurers to electronically transmit towing jobs to the Omadi Network and receive timely updates through ClaimCenter. Updates can include job status, notes, photos, timestamps, and invoice information. The experience for policyholders is improved by increasing the speed of communication, decreasing service time, and providing greater visibility throughout the process.

OneSpan

OneSpan

OneSpan enables financial institutions and other organizations to succeed by making bold advances in their digital transformations. We do this by establishing trust in people’s identities, the devices they use, and the transactions that shape their lives. We believe that this is the foundation of enhanced business enablement and growth. More than 10,000 customers, including over half of the top 100 global banks, rely on OneSpan solutions to protect their most important relationships and business processes. From digital on-boarding to fraud mitigation to workflow management, OneSpan’s unified, open platform reduces costs, accelerates customer acquisition, and increases customer satisfaction.

The “OneSpan Sign for Guidewire” accelerator offers e-signatures with Guidewire ClaimCenter and Guidewire PolicyCenter to help make the complex business of P&C insurance simpler and smarter—increasing efficiency, improving underwriting, and sharpening insurers’ competitive edge. Automated workflow rules ensure that the process is 100% digital and accurate, reducing NIGO errors and increasing productivity. Document packages are sent by agents for e-signing directly from ClaimCenter and PolicyCenter and then automatically returned to the Guidewire applications for electronic storage for completely digital, straight-through processing without any manual processing. In addition, OneSpan offers insurers the most comprehensive and secure transactions and electronic evidence in the industry. www.OneSpan.com

Ontellus

Ontellus is a full-service procurer of medical records, wage and employment records, diagnostic imaging files, pharma data, social security records, billing records, and other claims-related data services. As one of the largest records retrieval and claims data services providers in the United States, Ontellus supports all states for all lines of business, including bodily injury, medical malpractice, worker’s compensation, and construction defects. With a significant capability in the California workers’ compensation specialization, Ontellus handles both authorization and subpoena-based retrievals. It provides analytics for claims to help review case records in a logical timeline that dynamically adapts as more records are retrieved. Adjusters can share important, sensitive HIPAA data digitally in the cloud with their legal counsel to support litigated claims.

Insurance claims adjusters and regional CLCs using Guidewire ClaimCenter™ order their claims records from outside the application (typically in an external portal). This often involves logging in and rekeying the claims case data stored in ClaimCenter. Moreover, the external portals are used to check the status of retrieved records and to view those records. The result is that costly workflow processes can jump around. The AddOntellus Add-on for Records Retrieval is integrated directly with ClaimCenter to provide tremendous value for claims departments by creating a streamlined process that provides time savings, single sign-on functionality, and a reduction in errors. www.ontellus.com

Social Discovery

Founded in 2013, Social Discovery Corp is a leading provider of social media background reports to the workers’ compensation industry. We deliver curated and customized reporting to meet customers’ needs regardless of line of business. Because social media reporting and analysis are dynamic and fluid, Social Discovery stays on top of trends and adapts to rapid changes in social media to deliver quality results to our customers, saving them time and money while providing best-in-class social media intelligence. Our approach leverages software with human moderation on every referral, which helps customers mitigate risk factors and combat fraud. There are no shortcuts.

Social Discovery partners with Guidewire to order social media reports without ever having to leave Guidewire ClaimCenter™. All necessary information contained and required in the claim file can auto-populate, additional instructions can be done on screen, and a referral can be submitted much more quickly to enhance user experiences and reduce time. Our reports flow right back into the individual claim file for easy reference. For users of ClaimCenter, this process saves time and administrative burden to submit and retrieve curated social media file requests for claims review. With top insurance companies in the U.S. as our customers, we are committed to delivering the highest quality results in social media reporting at scale to adjusters and SIU professionals. For more information, visit www.socialdiscoverycorp.com.

Truepic

Truepic is a leading photo verification platform. We help insurers establish trust with their customers, streamline interactions, weed out fraud, and reduce costs. Truepic Vision empowers insurers with Virtual Inspection technology that is completely modernized and redefined.

Our Guidewire ClaimCenter add-on enables users to request a trusted, verified Virtual Inspection with Truepic Vision and receive results directly back in ClaimCenter immediately upon completion—often within minutes. You can send a request for photos to your claimant or agent and receive certified photos. The entire customer experience is white-labelled and requires no logins or additional authentication. Using proprietary technology and image forensics, Truepic Vision provides insurers with Virtual Inspection technology that has the same level of trust and authenticity as in-person inspection, but at a fraction of the cost. Photos received are used to assess claims, estimate damage, speed up and reduce claim costs, and improve trust between insurer and customer. For more information, visit www.truepic.com/insurance.

VUE Software

VUE Software is a single scalable platform built from the ground up for insurers, MGAs, FMOs, IMOs, and insurance distributors that have outgrown their current tools and require greater automation for producer administration and sales processes. Founded by CSSI more than two decades ago, VUE Software offers configurable solutions to meet the unique needs of the Life and Annuity, Health, and Property and Casualty markets. The company leads the distribution-modernization movement and gives insurance organizations a solid path to revenue growth and competitive advantage, supporting multiple product types, distribution channels, and hierarchy types. VUE has more than 400 team members focused exclusively on insurance distribution technology and innovation.

VUE Software is the most flexible, scalable, and configurable solution available that seamlessly integrates electronic onboarding, recruiting, compensation management, compliance, producer self-service portals, and integrated analytical tools into a single platform. For more information, visit www.vuesoftware.com.

WeGoLook

WeGoLook is an on-demand global workforce of over 45,000 “Lookers” that specializes in capturing data and performing custom tasks in the field. Fully vetted and equipped with proprietary technology, Lookers are able to capture real-time photos, video, and measurements to support insurers anytime/anywhere.  

The WeGoLook accelerator gives clients the ability to engage WeGoLook’s network directly from Guidewire ClaimCenter™. By dispatching a Looker, claims handlers can obtain claims data and photos in as little as 24 hours for a flat fee. Actionable field data is delivered back into ClaimCenter and can be used to perform damage and liability triage or desk-estimation, thereby reducing resourcing costs and turnaround times for claims settlement.

Zipwhip

Zipwhip empowers more than 10,000 businesses to communicate with their customers in the most effective way possible—text messaging. As the original pioneer of texting for business, Zipwhip has been enabling insurance companies to text using their existing landline phone numbers for more than four years. Zipwhip’s direct network connectivity with wireless operators, its intuitive cloud-based software platform, and an enterprise-grade API mean that businesses can use any computer or mobile device to securely and reliably reach their customers every time.

Zipwhip’s Ready for Guidewire accelerator automatically syncs contact details between platforms and archives conversations (SMS and MMS) into ClaimCenter, ensuring that the conversation history is part of the claim record. Zipwhip for Guidewire is a productivity enhancer by reducing time of first contact, open claims, and increasing customer satisfaction. This simple technology accelerates the claims process for both the insurer and the customer by enabling an easy exchange of information via text. www.zipwhip.com

PartnerConnect | Affiliation

Guidewire has relationships with various industry associations that benefit our customers.

ACORD

ACORD (Association for Cooperative Operations Research and Development) is a global, nonprofit organization serving the insurance industry. ACORD facilitates the development of open consensus data standards and standard forms, and works with its members and partner organizations to drive implementation of those standards. www.acord.org

CSIO

CSIO (Centre for Study of Insurance Operations) is Canada’s technology association of P&C insurers, software providers, and more than 36,000 brokers. CSIO improves the consumer’s ease of doing business within the broker channel by overseeing the development, implementation, and maintenance of technology standards and solutions such as eDocs, My Proof of Insurance eDelivery, and eSignatures. In addition, CSIO operates CSIOnet, an industry-owned platform for the efficient exchange of policy information between partners. To learn more, visit www.csio.com.

DARVA

DARVA gathers together the various stakeholders of the French market for car, home and health insurance. DARVA offers services and innovative fully secure solutions to simplify communications between information systems of insurers and their partners: brokers, independent experts, repair shops, etc. DARVA and Guidewire have partnered to create the necessary interfaces for an optimal, integrated claims management process. www.darva.com

IASA

The Insurance Accounting & Systems Association, Incorporated (IASA) is a non-profit, education association that strives to enhance the knowledge of insurance professionals, and participants from similar organizations closely allied with the insurance industry by facilitating the exchange of ideas and information. www.iasa.org

ISO

ISO is a leading source of information about property/casualty insurance risk. For a broad spectrum of commercial and personal lines of insurance, ISO provides statistical, actuarial, underwriting, and claims information; policy language; information about specific locations; fraud-identification tools; and technical services. In the United States and around the world, ISO helps customers protect people, property, and financial assets. ISO is a member of the Verisk Analytics Family of Companies. www.iso.com

PartnerConnect | Infrastructure

Infrastructure partners offer software and hardware technology infrastructure to our mutual customers.

Amazon Web Services

Guidewire is a member of APN, the Amazon Web Services partner network. Guidewire works with AWS to host and integrate Guidewire solutions on the AWS platform.  aws.amazon.com/

IBM

Guidewire is an optimized member of the IBM PartnerWorld Insurance Industry Network. Guidewire solutions support a wide range of IBM hardware and software platforms including System p and System x server families, the AIX operating system, Cognos Business Intelligence tools for reporting and WebSphere Application Server. www.ibm.com

Guidewire has now enabled its ClaimCenter solution on the IBM PureApplication System. Optimization on IBM PureSystems empowers our joint customers to realize improved time to value with faster deployment, consolidated servers and application workloads achieve efficiencies in resource usage, improved performance, and reduced system management complexity.

Microsoft

Guidewire works with Microsoft to ensure that Guidewire's products are optimized with Microsoft solutions including SQL Server and geocoding offerings. www.microsoft.com

Oracle

Guidewire is a member of OPN, Oracle's partner network. Guidewire works with Oracle to ensure that Guidewire's products are optimized with Oracle's solutions including Java, WebLogic Server, and Oracle Database offerings. www.oracle.com