Gore Mutual Insurance Company
Gore Mutual Insurance Company
Business Outcomes
Launched an entirely new operating model in personal lines and automobile and a highly automated and scalable national contact center within 24 months
Improved broker and customer experience by providing a streamlined process flow that would enable brokers to focus more on finding the right set of protections for the customer
Redesigned its claims operating model by bringing deep specialization and standardization to that business, and in turn has had more than $20 million of recurring cost savings from its claims business
It had taken us a decade to try to replace our technology, and we hadn’t been successful. We were able to transform our core platform with Guidewire in 18 months.
Andy Taylor
Gore Mutual Insurance Company
How Gore Mutual Insurance Company engages, innovates, and grows efficiently
Established in 1839, Gore Mutual was one of Canada’s first property and casualty insurers. The company was founded on the idea of people working together to overcome adversity by protecting each other and their communities. That way of thinking is what has driven Gore Mutual’s ability to adapt to change over the years, and in turn achieve growth.
Gore Mutual has been on a transformation journey since 2019. It had been 180 years since its founding and the insurer remained a regional insurance company. Company leaders had a vision to become a digitally led, national insurer. That is where the Next Horizon strategy came in.
Next Horizon is the insurer’s 10-year vision to transform every aspect of its technology and enhance its product and operating model. Only a few years in and Gore Mutual has already seen tremendous success.
About Gore Mutual Insurance Company
Headquarters: Cambridge, Ontario
Operations: Canada
Business Lines: Personal and Commercial
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