--- title: "Industry Intel: Claims Triage Guidance" description: "Industry Intel from Guidewire Analytics increases subrogation recovery, embeds insights, improves claims efficiency, and more. Schedule a demo today." url: "https://www.guidewire.com/products/analytics/industry-intel.md" language: "en" locale: "en" --- # Industry Intel: Claims Triage Guidance Industry Intel from Guidewire Analytics increases subrogation recovery, embeds insights, improves claims efficiency, and more. Schedule a demo today. Industry Intel Pre-built, market validated Intel, embedded directly in your ClaimCenter and InsuranceNow workflows to automate and augment your key decisions for better business outcomes. ![illustrated chart - features of Industry Intel](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/industry-intel/hero-industry-intel--1411x824.png?h=824&iar=0&w=1461) [Request a Demo](/en/about/get-in-touch/request-a-demo) Built on one of the most comprehensive datasets in P&C Insurance, Claims Intel is our first Industry Intel product: designed to provide adjusters with next-best-step recommendations that help them work more efficiently and drive better outcomes. ### Claims Triage Claims Intel provides insights at first notice and throughout the claims lifecycle, helping insurers to catch complex claims and manage them before they escalate. ![screen - ClaimsCenter - Analytics Overview - Alerts & Recommendations](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/industry-intel/intel-tab1-v2--1248w.jpg?h=698&iar=0&w=1248) ### Powerful Predictions Claims Intel is built using massive volumes of pooled, anonymized data representing over $326B+ in DWP, so insurers can be sure they’re getting the best predictions possible. ![screen - ClaimsCenter Analytics Overview - Predictors](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/industry-intel/intel-tab2-v2--1248w.jpg?h=698&iar=0&w=1248) ### Line of Business Insight Improve Auto Bodily Injury, Subrogation, and Workers’ Compensation outcomes with predictive scores tailored to each line of business, helping adjusters segment and prioritize claims. ![screen - ClaimsCenter Analytics Overview](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/industry-intel/intel-tab3-v2--1248w.jpg?h=715&iar=0&w=1248) ## Claims Intel empowers P&C insurers to make better claims decisions with intelligent predictions throughout the claims lifecycle. ## Annual Benefit Calculator To get an estimate of the annual value Claims Intel can provide for your auto book of business, fill out the customer profile, operational assumptions, and key assumptions. ## See Claims Intel in Action ## Benefits and Features ## Increase Profitability and Improve Loss Ratios Use data-driven insights at first notice to identify high-severity claims early, proactively manage leakage, and reduce overall claim costs. ## Boost Claims Efficiency and Capacity Improve claims segmentation and work plan assignment, so simple claims can move through straight-through-processing while adjusters focus their attention on complex, high-impact claims. ## Use Market-Validated Models Claims Intel is powered by pooled, anonymized industry data representing $326B+ in DWP, giving insurers proven predictive power without having to build models from scratch. ## Unlock Line of Business Insight Access tailored, purpose-built models for each supported line of business (Personal/Commercial Auto, Workers’ Compensation) to drive more accurate triage and decision-making. ## Embed Predictive Claims Insights Directly Into Workflows Claims Intel scores are integrated into ClaimCenter and InsuranceNow through Analytics Manager, surfacing recommendations directly where adjusters and supervisors make decisions. ### Application Marketplace [Learn More](https://marketplace.guidewire.com/?_gl=1*8ax4er*_gcl_au*MTcxMzgxMjg1My4xNzQ4ODc4NDU1*_ga*NjgzODU2NzgzLjE3MzY1NDExODU.*_ga_LN5WM89V7V*czE3NTUwMTY0NDUkbzc2NiRnMSR0MTc1NTAxNzc5MyRqNTAkbDAkaDA.) Extend your system’s functionality and accelerate innovation through the Guidewire Marketplace. This curated storefront offers a vast array of pre-built, validated Insurtech solutions and complementary applications, allowing insurers to rapidly deploy new capabilities and enhance their offerings without custom development overhead. ![](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/ecosystem/ecosystem-icon-1-2.svg?iar=0) ### Documentation [Learn More](https://docs.guidewire.com/) Access a complete, up-to-date repository of product documentation, implementation guides, and technical specifications. This authoritative resource serves as an invaluable reference for optimizing your system’s configuration, ensuring compliance, and maximizing platform utility throughout its lifecycle. ![](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/ecosystem/ecosystem-icon-2-2.svg?iar=0) ### Consulting and Technology Partners [Learn More](/en/partners/for-guidewire-partners-partnerconnect/consulting-partners) Access the industry's most extensive ecosystem of certified consulting and technology partners. These trusted advisors expedite implementation, facilitate intelligent scaling, and ensure confident delivery of your core system modernization initiatives from day one, leveraging proven methodologies. ![](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/ecosystem/ecosystem-icon-3-3.svg?iar=0) ### Developer Resources and Documentation [Learn More](/en/developers/developer-resources) Empower your IT teams and integrators with robust developer tools, comprehensive SDKs, and API documentation. These resources facilitate deep customization and seamless integration with your existing enterprise architecture, ensuring Guidewire adapts precisely to your unique business requirements. ![](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/ecosystem/ecosystem-icon-4-2.svg?iar=0) ### Customer Community and Collaboration Groups [Learn More](https://community.guidewire.com/s/group/CollaborationGroup?_gl=1*1myrjuh*_gcl_au*MTcxMzgxMjg1My4xNzQ4ODc4NDU1*_ga*NjgzODU2NzgzLjE3MzY1NDExODU.*_ga_LN5WM89V7V*czE3NTUwMTY0NDUkbzc2NiRnMSR0MTc1NTAxNzc5MCRqNTMkbDAkaDA.) Join a vibrant, global community of Guidewire customers to share best practices, exchange insights, and collaborate on solutions with peers facing similar challenges. This collective intelligence accelerates innovation and fosters a shared path to success. ![](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/ecosystem/ecosystem-icon-5-3.svg?iar=0) ### Guidewire Events [Learn More](/en/about/events) Connect with Guidewire experts, customers, and industry leaders at global gatherings such as Guidewire Connections, Insurance Forums, and Developer Forums. Our events link a worldwide industry with local perspectives and offer direct access to emerging trends, practical solutions, and peer collaboration. Designed as trusted spaces to exchange ideas and strengthen expertise, they build knowledge and insight that help our customers navigate change and shape their strategies with confidence. ![](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/ecosystem/ecosystem-icon-6-2.svg?iar=0) ### Trust and Security [Learn More](/en/resources/help-and-support/trust-and-security) Operate with confidence on a platform built upon stringent security protocols and industry best practices. Guidewire prioritizes data privacy, regulatory compliance, and system resilience, providing the foundational trust necessary for managing sensitive policyholder information and critical business operations. ![](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/ecosystem/ecosystem-icon-7-2.svg?iar=0) ### Support, Education, and Training [Learn More](https://education.guidewire.com/) Maximize your investment with dedicated Guidewire Support, ensuring continuous operational stability and rapid issue resolution. Comprehensive education programs and specialized training curriculum empower your teams, from business users to technical specialists, to master Guidewire capabilities and drive optimal business outcomes. ![quote bubble](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/ecosystem/ecosystem-icon-9.svg?iar=0) ## Guidewire Is a Connected Experience Everything you need to thrive in a changing insurance landscape. From curated applications to trusted partners, training, and industry collaboration, Guidewire connects it all in one place. ### How much can Claims Intel realistically improve my loss ratio? On average, our customers see improvements of up to **52 basis points (bps)** in their loss ratio for Personal/ Commercial Auto and approximately **27 bps** for Workers’ Compensation. For a regional carrier with a $350M book of business, this typically translates to **$1.7M–$2M** in **annual savings** by catching "severity surprises" early and helping teams focus their efforts where it matters most. ### How quickly will we see a return on investment (ROI)? Claims Intel is designed to deliver value quickly. Because the models are pre-built and embedded directly into your existing Guidewire workflow, most insurers can begin using these insights in weeks. Improvements in triage accuracy often become visible within the first quarter of use. ### Will this replace my experienced adjusters? Not at all. We view Claims Intel as a "Digital Mentor." It’s designed to handle the "noise," automatically separating straightforward claims from complex ones, so your senior adjusters can focus their expertise on the files that truly require it. ### How much IT effort is required to "embed" these analytics? The IT effort is minimal. Unlike generic ML vendors that require complex API integrations and custom UI work, Claims Intel is a "low-code" solution native to the Guidewire platform. Insights appear inside the screens your adjusters already use in ClaimCenter and InsuranceNow, so there’s no need to "swivel-chair" between different systems. ### Which lines of business and use cases are currently supported? We currently offer predictive scores for Personal/Commercial Auto Bodily Injury, Auto Collision, and Workers’ Compensation in the US market. ### How granular is the data used to build Claims Intel models? Claims Intel uses a wide variety of factors to build our models. For example, to build our predictions for Personal/Commercial Auto Bodily Injury Severity, we consider factors like claimant age, severity of accident, cause of accident, type and weight of vehicles involved, nature of reported injuries, and many other signals that help identify potential severity early. ### What’s the difference between Industry Intel and Claims Intel? Industry Intel is a family of products built on massive volumes of pooled, anonymized data. Claims Intel is the first product in that family that offers pre-built scores that guide next-best-step recommendations across several claims use cases. ## Frequently Asked Questions ### 300+ Bright Sky 700 customers in 14 countries. Guidewire Analytics customers are making the world more insurable by turning their systems of record into systems of insight. ### $50M Bright Sky 900 annual R&D investment. 100+ R&D employees with expertise in actuarial and data science, machine learning, and predictive modeling, supported by an experienced client services team. ### 26M+ Bright Teal claims feed the Guidewire Data Cooperative that power the scoring models. The Data Cooperative is open to all and is growing – and with the rising volume of data, insights are becoming more powerful. ## Learn More About Industry Intel Request a call, schedule a demo, or ask a question. Data Sheet ## More Resources ![logo - Guidewire](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/about-us/press-center/logo-guidewire--560w.jpg?h=320&iar=0&w=560) [Claims Intel Data Sheet](https://explore.guidewire.com/c/claims-intel-data-sheet?x=F7orBi) [See All Resources](/en/resources)