CustomerEngage

Reach more policyholders with mobile-optimized quote-and-buy experiences as well as self-service account management

Guidewire CustomerEngage™ is part of the Guidewire Digital™ family of applications and an integral part of Guidewire InsurancePlatform™. CustomerEngage lets individuals and business owners research and buy insurance, manage their accounts, and communicate with agents and brokers, customer service representatives, claims associates, and repair vendors via text, chat, or voice from their smartphones or desktops.

CustomerEngage Quote and Buy
 

Guidewire CustomerEngage™ Quote and Buy* helps insurers grow their businesses through omnichannel, real-time, intuitive digital experiences that reflect the unique branding of their organizations. Policyholders and prospective new customers can use the application to: 

  • Obtain quotes quickly, compare offerings side by side, get product guidance, and buy policies online
  • Snap a photo of their driver’s licenses to pre-fill data, and scan their VIN numbers electronically, to speed up the auto quote process 
  • Save applications on one device and continue later on another
  • Get answers to common questions from a helpful FAQ page

CustomerEngage Account Management
 

Guidewire CustomerEngage™ Account Management** increases policyholder satisfaction and reduces service costs by providing digital self-service capabilities. An at-a-glance view includes up-to-date policy details, billing information, and claims status. With CustomerEngage Account Management, policyholders can:

  • See a timeline of complete account activity, make common account changes, and print documents and ID cards
  • View billing details, make payments, set up auto-pay, and get answers to billing questions
  • File and track claims, upload photos and documents, select preferred repair vendors based on their current location, and communicate with adjusters
  • Get personalized offers for personal lines polices and use policy coverage guidance to understand and decide which coverages are best for them
  • Upload spreadsheets for commercial property policies, and drag-and-drop documents to speed up renewal, policy change, and claims processes 
  • Get answers to common questions with a helpful FAQ page

Enabling IT to Support Digital Strategies 
 

IT teams can support insurers’ digital strategies with flexible, easy-to-maintain applications that integrate seamlessly with Guidewire InsuranceSuite™. With CustomerEngage, they can:

  • Support omnichannel digital strategies
  • Extend InsuranceSuite capabilities rather than duplicating code 
  • Enforce consistent underwriting rules and defined workflows
  • Leverage defined business rules and product models in InsuranceSuite 
  • Equip prospects and customers with eye-pleasing, easy-to-navigate applications and achieve consistency across all communication channels 
  • Tailor user interfaces to reflect insurer branding, and use marketing logic or predictive analytics to deliver personalized offers to policyholders
  • Configure and customize when needed 
  • Leverage future Guidewire releases, third-party partnerships, and ongoing innovations

   *Formerly "Quote & Buy Portal"
 **Formerly "Account Management Portal for Policyholders"