ServiceRepEngage

Boost customer service with an easy-to-use application that supports the full sales and service lifecycle

Guidewire ServiceRepEngage™ is part of the Guidewire Digital™ family of applications and an integral part of Guidewire InsurancePlatform™. ServiceRepEngage* helps CSRs deliver the informed, empathetic assistance that today’s policyholders expect by providing an easy-to-navigate application that supports policy, billing, and claims and provides 360-degree account views of policyholders and their accounts.

Enabling Customer Teams to Deliver Excellent Service
 

With a desktop tailored to their needs, customer service representatives (CSRs) can use ServiceRepEngage to:

  • Explain product offerings and coverages, and sell and cross-sell products
  • Use a powerful search tool to quickly find and view policyholder and account information, including quotes and coverage details, billing information, and claims status
  • Service accounts with real-time transactional capabilities across policy, billing, and claims
  • Use an Activity Timeline Viewer to see all policyholder account activity—the same timeline that policyholders and agents/brokers can see on their own devices
  • Access and complete in-progress policyholder or agent transactions
  • File FNOL on behalf of policyholders—including commercial auto and property policyholders—and provide updates on claims status, services, and payments during the adjudication process 

Enabling IT to Support Digital Strategies
 

IT teams can support insurers’ digital strategies with a flexible, easy-to-maintain application that integrates seamlessly with Guidewire InsuranceSuite™. With ServiceRepEngage, they can:

  • Support omnichannel digital strategies
  • Extend InsuranceSuite capabilities rather than duplicating code
  • Leverage defined business rules and product models in InsuranceSuite
  • Equip customer service teams with an eye-pleasing, easy-to-navigate application
  • Achieve consistency across all communication channels
  • Enforce consistent customer service rules and defined workflows
  • Tailor the user interface to reflect insurer branding
  • Configure and customize when needed
  • Leverage future Guidewire releases, third-party partnerships, and ongoing innovations

*Formerly "Gateway Portal for CSRs"