--- title: "Claims Servicing" description: "Transform claims servicing by evolving from triage and settlement towards loss prevention and mitigation. Learn more about Claims Servicing." url: "https://www.guidewire.com/products/solutions/solutions-for-the-insurance-lifecycle/claims-servicing.md" language: "en" locale: "en" --- # Claims Servicing Transform claims servicing by evolving from triage and settlement towards loss prevention and mitigation. Learn more about Claims Servicing. Claims Servicing Transform claims management by evolving from triage and settlement towards loss prevention and mitigation. ![chart](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/lifecycle/hero-lifecycle-claims-servicing--800x480.png?h=480&iar=0&w=800) [Download the Solution Brief](https://explore.guidewire.com/c/claims-servicing-solution-brief?x=sBli6B) [See the Full Insurance Lifecycle](/en/products/solutions/solutions-for-the-insurance-lifecycle) ## Manage Every Claim with Confidence Claims are the moment of truth for insurers and a delicate balance of operational efficiency, loss control, and customer satisfaction. What once drove up claims costs now drives transformation, as insurers turn inflation, shortages, and disaster into opportunities for smarter action. | ### **3.5x** of policyholders are more likely to renew after a positive claims experience | ### **50%** of the current insurance workforce will retire by 2036 | | --- | --- | Source: [Bain & Company](https://www.bain.com/insights/how-to-improve-customer-retention-in-property-and-casualty-insurance-snap-chart/) Source: [U.S. Bureau of Labor Statistics](https://www.uschamber.com/workforce/education/the-america-works-report-industry-perspectives) Reduce claim cycle time, identify and close potential severe claims early, and improve customer satisfaction. ### Embrace Claims Excellence Reduce claims cycle time while managing reserves and loss costs in a compliant manner. Improve settlement accuracy with intelligent prioritization, optimize decisions and lower claims loss ratio through secure, anonymous peer benchmarks. ![ClaimCenter screenshot - Analytics Overview](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/lifecycle/cs-1--950w.jpg?h=593&iar=0&w=950) ### Reimagine the Adjuster Experience Enhance both adjuster and manager effectiveness through AI assistance, claims process automation, and embedded data-driven insights. Improve customer responsiveness by addressing bottlenecks in claims operations and actively managing adjuster workloads in near real-time. ![ClaimCenter screen - optimize and outperform](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/claimcenter/claimcenter_optimize-and-outperform--no_frame.jpg?h=639&iar=0&w=1137) ### Improve Customer Satisfaction Earn trust through customer-centric claims management from intake to close. Move fast during catastrophes, while managing field adjusters and vendors to reduce cycle times and opportunistic fraud. ![Canvas portal - Catastrophe response view of Tampa, Florida area](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/canvas/canvas-catastrophe-response.jpg?h=1025&iar=0&w=1854) ## Accurate, Compliant, and Efficient Settlement of Claims ## Dynamic, Intelligent, Trusted Guidewire empowers claims organizations to operate more efficiently, resulting in a lower combined ratio and a higher NPS score. ![Lifecycle - Claims Services](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/solutions/solutions-subpages-marketecture-images/solution-brief-marketectures--claims-services--904w.png) ## The Entire Insurance Lifecycle: Explore Every Stage [/en/products/solutions/solutions-for-the-insurance-lifecycle/claims-servicing](/en/products/solutions/solutions-for-the-insurance-lifecycle/claims-servicing) [/en/products/solutions/solutions-for-the-insurance-lifecycle/product-definition](/en/products/solutions/solutions-for-the-insurance-lifecycle/product-definition) [/en/products/solutions/solutions-for-the-insurance-lifecycle/pricing](/en/products/solutions/solutions-for-the-insurance-lifecycle/pricing) [/en/products/solutions/solutions-for-the-insurance-lifecycle/distribution](/en/products/solutions/solutions-for-the-insurance-lifecycle/distribution) [/en/products/solutions/solutions-for-the-insurance-lifecycle/underwriting](/en/products/solutions/solutions-for-the-insurance-lifecycle/underwriting) [/en/products/solutions/solutions-for-the-insurance-lifecycle/policy-management](/en/products/solutions/solutions-for-the-insurance-lifecycle/policy-management) ### AXA ![logo - AXA](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/partners/aa-partner-logos---350w/partner-logo-axa--350w.png?h=350&iar=0&w=350) ### Allianz ![logo - Allianz](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/partners/aa-partner-logos---350w/partner-logo-allianz--350w.png?h=350&iar=0&w=350) ### Amerisure ![logo - Amerisure](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/customers/aa-customer-logos---350w/a-c/customer-logo-amerisure--350w.jpg?h=350&iar=0&w=350) ### Farm Bureau Insurance ![logo - Farm Bureau Insurance](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/customers/aa-customer-logos---350w/d-i/customer-logo-farm-bureau-insurance-350w.jpg?h=350&iar=0&w=350) ### Amica ![logo - Amica](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/customers/aa-customer-logos---350w/a-c/customer-logo-amica--350w.jpg?h=350&iar=0&w=350) ### Frankenmuth Insurance ![logo - Frankenmuth Insurance](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/customers/aa-customer-logos---350w/d-i/customer-logo-frankenmuth--350w.jpg?h=350&iar=0&w=350) ### ICBC ![logo - ICBC](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/customers/aa-customer-logos---350w/d-i/customer-logo-icbc--350w.jpg?h=350&iar=0&w=350) ### Mercury Insurance ![logo - Mercury Insurance](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/customers/aa-customer-logos---350w/j-q/customer-logo-mercury-insurance--350w.jpg?h=350&iar=0&w=350) ### Nationwide ![logo - Nationwide](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/customers/aa-customer-logos---350w/j-q/customer-logo-nationwide--350w.png?h=350&iar=0&w=350) ### Rakuten ![logo - Rakuten](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/customers/aa-customer-logos---350w/r-s/customer-logo-rakuten--350w.jpg?h=350&iar=0&w=350) ### Tokio Marine ![logo - Tokio Marine](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/customers/aa-customer-logos---350w/t-z/customer-logo-tokio-marine--350w.png?h=350&iar=0&w=350) ### Tryg ![logo - Tryg](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/customers/aa-customer-logos---350w/t-z/customer-logo-tryg--350w.jpg?h=350&iar=0&w=350) ### Zurich ![logo - Zurich](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/customers/aa-customer-logos---350w/t-z/customer-logo-zurich--350w.jpg?h=350&iar=0&w=350) ## Proven Experience, Earned Trust ### Hollard Chief Operating Officer [Watch the Video](https://www.guidewire.com/video/3E7539CAD0754642BB40A4170177EF76) ![Paige Vincent, Hollard Insurance](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/ukgi-page/customer-hollard-paige-vincent--1080x720.png?h=720&iar=0&w=1080) We've been on ClaimCenter for just over 12 months. We went first with our brokered business, and then we had a release for our direct business. From a broker perspective, we have had amazing feedback in terms of how we've managed to change our claims. From a direct perspective it's now half the time to lodge a claim with a customer. ### Tryg Senior Vice President Claims [Watch the Video](https://youtu.be/PQS9ObRMwXo) ![Inger Lise Angelskår, Tryg](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/solutions/lifecycle/400-tryg-inger-lise-angelskar-v2--400x267.png?h=267&iar=0&w=400) We have worked a lot with claims automation. Currently around 80% of all our claims are filed digitally by the customers themselves. Out of these, almost 50% is handled straight through. ClaimCenter has made our technology future-proof, so that it is a solid base for us to work on the continuous effort on Improvement and automation. ### P&V Group Managing Director [See Their Story](/en/customers/success-stories/pv-group) ![Johan Dekens, P&V Group](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/lifecycle/400-pv-group-johan-dekens--400x267.png?h=267&iar=0&w=400) Flexibility is super important in order to adapt to external events. ClaimCenter enables us to respond much more fluidly than other companies in the market. The fact that we achieved almost 80% STP has helped us enormously in improving relationships with agent brokers and clients. ## SEE WHAT OUR CUSTOMERS SAY Ebook ## More Resources ![Untitled](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/project/guidewire/guidewire/blog/thumbnails/blog-20201201-gw-cloud-560x320.png?h=320&iar=0&w=560) [5 Essentials for Delivering a Modern Claims Experience](https://explore.guidewire.com/c/guidewire_claims-ebo?x=wpkS9q) ### Featured Content Section Link 1 [Insurers Evolving to Risk Mitigation to Reduce Costs](https://explore.guidewire.com/c/kbkus7qyhpu?x=zlPHXV&_gl=1*1715x3b*_gcl_au*MjkwMzY5NTc4LjE3Mzg5NzE4ODg.*_ga*MTQxMDQ1NTU5MS4xNzM4OTcxODg5*_ga_LN5WM89V7V*MTc0NTg1OTk2NC42MS4xLjE3NDU4Njc0NDYuNi4wLjA.) Webinar ### Featured Content Section Link 2 [Reducing Fraud While Maintaining a Superb Claims Experience](https://success.guidewire.com/EN-Webinar-ReducingFraudFriss_Registration.html?_gl=1*uwri85*_gcl_au*MjkwMzY5NTc4LjE3Mzg5NzE4ODg.*_ga*MTQxMDQ1NTU5MS4xNzM4OTcxODg5*_ga_LN5WM89V7V*MTc0NTg1OTk2NC42MS4xLjE3NDU4NjczOTIuNjAuMC4w) Webinar ### Featured Content Section Link 3 [Lowering Your Loss Ratio with Embedded Claims Analytics: Best Practices from Leading Insurers](https://explore.guidewire.com/c/a6tf7iyvtd8?x=H0XD0I&_gl=1*jydoms*_gcl_au*MjkwMzY5NTc4LjE3Mzg5NzE4ODg.*_ga*MTQxMDQ1NTU5MS4xNzM4OTcxODg5*_ga_LN5WM89V7V*MTc0NTk0Nzk3Mi42NC4xLjE3NDU5NTE4NTIuNjAuMC4w) Video