---
title: "Policy Management"
description: "Customer-centric, efficient policy issuance and service. Learn more about Policy Management as a part of the insurance lifecycle."
url: "https://www.guidewire.com/products/solutions/solutions-for-the-insurance-lifecycle/policy-management.md"
language: "en"
locale: "en"
---

# Policy Management

Customer-centric, efficient policy issuance and service. Learn more about Policy Management as a part of the insurance lifecycle.

Policy Management

Customer-centric policyholder experiences are essential. Turn every policy touchpoint into a moment of value, from efficient policy issuance to service and retention.

![chart](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/lifecycle/hero-lifecycle-policy-management--800x480.png?h=480&iar=0&w=800)

[Download the Solution Brief](https://explore.guidewire.com/c/policy-management-solution-brief?x=sBli6B)

[See the Full Insurance Lifecycle](/en/products/solutions/solutions-for-the-insurance-lifecycle)

## Close the Gap Between Technology and Experience, Where it Matters Most

Today’s customers expect more than just great products. Guidewire helps you streamline the administration of policies, renewals, billing, and overall growth, so every interaction feels easier and more connected.

| ### **65%**              better TSR (Total Shareholder Return) than peers for customer experience leaders | ### **1-2x**              of policyholders typically only interact with their insurers once or twice a year, making it critical for enhanced user experience |
| --- | --- |

Source: [McKinsey](https://www.mckinsey.com/industries/financial-services/our-insights/insurance/elevating-customer-experience-a-win-win-for-insurers-and-customers)

Boost conversion rate, reduce delinquencies, and improve retention, all at a lower cost.

### Enable Commercial Agility

Keep up with changing customer needs and business demands across personal, commercial, and specialty lines, all with a single policy administration system.

![PolicyCenter screen - Account Summary: Wright Construction](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/lifecycle/pm-1--950w.jpg?h=594&iar=0&w=950)

### Optimize Policy Administration

Manage every part of the policy, from issuance to renewal or cancellation, with a system that connects smoothly to billing and claims.

![PolicyCenter screen - Policy Summary](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/lifecycle/pm-2--950w.jpg?h=594&iar=0&w=950)

### Foster Lasting Relationships

Make it easier for customers to pay and more likely they’ll stick around. Flexible payment options help reduce delinquencies, while billing and payment data connects smoothly with your CRM and GL systems.

![BillingCenter screen - automate for agility](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/billingcenter/billingcenter_automate_for_agility--no_frame.jpg?h=640&iar=0&w=1137)

## Unleash Agility Across All Lines of Business

## Agile, Comprehensive, Convenient

Guidewire empowers insurers to offer superior customer experiences and improve their policyholder relationships, resulting in a lower loss ratio and a higher NPS score.

![Lifecycle - Policy Management](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/solutions/solutions-subpages-marketecture-images/solution-brief-marketectures--policy-management--904w.png)

## The Entire Insurance Lifecycle:

Explore Every Stage

[/en/products/solutions/solutions-for-the-insurance-lifecycle/pricing](/en/products/solutions/solutions-for-the-insurance-lifecycle/pricing)

[/en/products/solutions/solutions-for-the-insurance-lifecycle/distribution](/en/products/solutions/solutions-for-the-insurance-lifecycle/distribution)

[/en/products/solutions/solutions-for-the-insurance-lifecycle/underwriting](/en/products/solutions/solutions-for-the-insurance-lifecycle/underwriting)

[/en/products/solutions/solutions-for-the-insurance-lifecycle/product-definition](/en/products/solutions/solutions-for-the-insurance-lifecycle/product-definition)

[/en/products/solutions/solutions-for-the-insurance-lifecycle/policy-management](/en/products/solutions/solutions-for-the-insurance-lifecycle/policy-management)

[/en/products/solutions/solutions-for-the-insurance-lifecycle/claims-servicing](/en/products/solutions/solutions-for-the-insurance-lifecycle/claims-servicing)

### Aioi Nissay Dowa

![logo - AIOI Nissay Dowa Insurance](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/customers/aa-customer-logos---350w/a-c/customer-logo-aioi-nissay-dowa--350w.jpg?h=350&iar=0&w=350)

### Aviva

![logo - Aviva](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/customers/aa-customer-logos---350w/a-c/customer-logo-aviva--350w.jpg?h=350&iar=0&w=350)

### CAA Insurance

![logo - CAA Insurance](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/customers/aa-customer-logos---350w/a-c/customer-logo-caa--350w.jpg?h=350&iar=0&w=350)

### Church Mutual

![Untitled](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/project/guidewire/guidewire/customers/logos/customer-logo-church-mutual-350w.jpeg?h=350&iar=0&w=350)

### CIG

![logo - Capital Insurance Group](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/customers/aa-customer-logos---350w/a-c/customer-logo-capital-insurance-group--350w.jpg?h=350&iar=0&w=350)

### Great American

![logo - Great American Insurance Group](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/customers/aa-customer-logos---350w/d-i/customer-logo-great-american-insurance-group--350w.jpg?h=350&iar=0&w=350)

### Hanover

![logo - The Hanover Insurance Group](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/customers/aa-customer-logos---350w/t-z/customer-logo-the-hanover-insurance-group--350w.jpg?h=350&iar=0&w=350)

### Jewelers Mutual

![Untitled](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/project/guidewire/guidewire/customers/logos/customer-logo-jewelers-mutual-350x350.jpeg?h=350&iar=0&w=350)

### Hartford Mutual

![logo - The Hartford](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/customers/aa-customer-logos---350w/t-z/customer-logo-the-hartford--350w.jpg?h=350&iar=0&w=350)

### MeM

![logo - MEM](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/customers/aa-customer-logos---350w/j-q/customer-logo-mem--350w.jpg?h=350&iar=0&w=350)

### San Cristobal Seguros

![logo - San Cristobal Seguros](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/customers/aa-customer-logos---350w/r-s/customer-logo-san-cristobal-seguros--350w.jpg?h=350&iar=0&w=350)

### WSIB Ontario

![logo - WSIB Ontario](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/customers/aa-customer-logos---350w/t-z/customer-logo-wsib--350w.jpg?h=350&iar=0&w=350)

## Proven Experience, Earned Trust

### Mountain West Farm Bureau

Chief Actuary

[See Their Story](/en/customers/success-stories/mountain-west-farm-bureau)

![Daniel Sorensen - Mountain West Farm Bureau Mutual Insurance Company](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/analytics/customer-quote-carousel--mwfb-daniel-sorensen.png?h=607&iar=0&w=1080)

Any actuary will tell you that 80% of their time is spent taking care of data and 20% of their time is actually getting to do actuarial work. The advantage of Data Studio and Explore is I get to switch that. 20% of my time is data. 80% of my time is spent getting to do actuarial work, which will make the offerings and products and pricing that we have that much better.

### Capital Insurance Group

Chief Information Officer

[See Their Story](/en/customers/success-stories/capital-insurance-group)

![Michael Ackerman, Capital Insurance Group](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/lifecycle/400-cig-michael-ackerman--400x267.png?h=267&iar=0&w=400)

The way that we are consuming and utilizing the data gives us insight into all of our reporting, including operational and financial reporting. Any reporting that we have is built off of production reporting, agency performance, financial reporting, metrics, premium receivables, and claims.

### Aioi Nissay Dowa New Zealand

Former COO

[See Their Story](/en/customers/success-stories/aioi-new-zealand)

![Adrian Thompson - Aioi Nissay Dowa Insurance](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/images/products/insurancesuite/customer-quote-carouse--aioi-adrian-thompsonl--16x9--1080w.png?h=607&iar=0&w=1080)

We’re already seeing that the automation for new business intake has been cut from 13 manual steps to get active and live in our system down to zero. We’re doing no steps, which means I can take in about double the business without growing my policy team at all.

## SEE WHAT OUR CUSTOMERS SAY

Video

## More Resources

![Untitled](https://edge.sitecorecloud.io/guidewiresodb06-guidewire0f2e-productioncd91-5186/media/project/guidewire/guidewire/blog/thumbnails/blog-20201201-gw-cloud-560x320.png?h=320&iar=0&w=560)

[Hanover’s BillingCenter Evolution with Capgemini](https://explore.guidewire.com/c/hanovers-billingcenter-evolution?x=qj8F1a)

### Featured Content Section Link 1

[Achieving Customer Service Excellence Through Billing](https://success.guidewire.com/EN-WP-AchievingCustomerService_Registration.html?_gl=1*ln5dhq*_gcl_au*MjkwMzY5NTc4LjE3Mzg5NzE4ODg.*_ga*MTQxMDQ1NTU5MS4xNzM4OTcxODg5*_ga_LN5WM89V7V*MTc0NTk0Nzk3Mi42NC4xLjE3NDU5NDkxOTkuNDAuMC4w)

Whitepaper

### Featured Content Section Link 2

[Precision Underwriting and Policy Management](https://success.guidewire.com/EN-WP-PrecisionUnderwriting_Registration.html?_gl=1*q2zc7j*_gcl_au*MjkwMzY5NTc4LjE3Mzg5NzE4ODg.*_ga*MTQxMDQ1NTU5MS4xNzM4OTcxODg5*_ga_LN5WM89V7V*MTc0NTk0Nzk3Mi42NC4xLjE3NDU5NTIzMzUuNTguMC4w)

Whitepaper