Reduce claims processing time and improve customer satisfaction with an omnichannel, digital management experience for service vendors

Guidewire VendorEngage™* is part of the Guidewire Digital™ family of applications and an integral part of Guidewire InsurancePlatform™. VendorEngage gives insurance vendors real-time, omnichannel access to the claims information they need to communicate effectively with adjusters, manage service requests, update quotes, and respond quickly to policyholders’ needs.

Equipping Vendors to Deliver Better Service

Repair facilities and building contractors can access VendorEngage at any time, and on any device, to manage their workloads through a visually pleasing, easy-to-navigate user interface that enables them to:

  • View, accept, and reject service requests
  • Add and revise quotes for upcoming work
  • Provide expected completion dates and progress updates
  • Attach documents such as repair orders, invoices, revisions, and estimates
  • View active invoice status and history
  • Communicate with claims handlers and adjusters
  • Expedite the service request process using a strong collaboration and communication platform 

Enabling IT to Support Digital Strategies

IT teams can support insurers’ digital strategies with a flexible, easy-to-maintain application that integrates seamlessly with Guidewire InsuranceSuite™. With VendorEngage, they can:

  • Support omnichannel digital strategies
  • Extend InsuranceSuite capabilities rather than duplicating code
  • Leverage defined business rules and product models in InsuranceSuite
  • Deliver consistent user experiences to vendors
  • Achieve consistency across all communication channels with current, actionable, verified information from a single source
  • Enforce consistent vendor management rules and defined workflows
  • Tailor the user interface to reflect insurer branding
  • Configure and customize when needed
  • Leverage future Guidewire releases, third-party partnerships, and ongoing innovations

*Formerly "Claim Portal for Vendors"