Zipwhip, a leading provider of Texting for Business™, and Guidewire Software, Inc. (NYSE: GWRE), provider of the industry platform Property and Casualty (P&C) insurers rely upon, today announced that Zipwhip has joined Guidewire PartnerConnect™ as a Solution partner. The companies also announced that Zipwhip’s Ready for Guidewire validated accelerator is now available to insurers in the Guidewire Marketplace.
Zipwhip is a vertically integrated texting-for-business provider offering both modern APIs and a SaaS software platform. The company’s direct telecom carrier connections enable claims adjusters and insurance agents to engage in secure text messaging from any device using their existing landline, VoIP, or toll-free phone number. Zipwhip’s Ready for Guidewire accelerator enables insurers using Guidewire ClaimCenter™ to integrate Zipwhip’s texting-for-business platform into their claims-handling process.
“Texting has become our most efficient method of communication today, especially when you consider that 94% of insurance representatives have to play phone tag in order to reach their customers1,” said John Lauer, chief executive officer of Zipwhip. “Texting through Zipwhip’s Guidewire integration allows claims adjusters to reach their insurance customers faster, using the medium they prefer.”
With Zipwhip’s Ready for Guidewire integration, adjusters can manage and auto-sync an unlimited number of contacts and archive text conversations in Zipwhip’s secure platform, while ensuring the correct claim number is associated with the relevant conversation. Adjusters can also improve the customer experience by sending automated texts throughout the claims workflow, enabling auto-replies and scheduling messages for the future.
“We welcome Zipwhip as our latest Guidewire PartnerConnect Solution partner and are pleased to offer our joint clients access to a business texting platform in the Guidewire ecosystem,” said Neil Betteridge, vice president, strategy, Guidewire Software. “This integration gives insurers access to an intuitive cloud-based communication solution that will enable them to expedite claims processes and exchange information easily with their customers.”
Zipwhip also recently published The Ultimate Guide to Texting for Insurance, a resource for insurance industry professionals planning to implement texting into their business.
1 The Ultimate Guide to Texting for Insurance, Zipwhip, 2019.
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