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WSIB’s Samantha Liscio on Enabling a Seamless, Digital Customer Journey

WSIB’s Samantha Liscio on Enabling a Seamless, Digital Customer Journey

Workplace Safety Insurance Board Chief Technology and Innovation Officer discusses the company's digital transformation and accompanying cultural shift. The insurer creates production-ready, minimum viable products using a digital factory concept, and identifying customer needs to launch a digital document upload tool.

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