Deliver Service Excellence

AF Group exceeded customer expectations with innovative solutions that are fueled by a remarkable, people-first culture.

Outperform customer expectations at every opportunity

  • Rich customer profiles

    A comprehensive view of the customer powered by robust data sources and third-party integrations.

  • Omnichannel customer journeys

    Deliver premium service across digital, voice, and offline touchpoints.

  • Implement, revise, perfect

    Leverage straightforward tools to continuously refine and improve processes.

We now have 19% of our FNOL going through the online channel. That’s better than we expected. Customers are enjoying using the online FNOL, and customer satisfaction scores are higher than 80%.

Gary Eastwood

Chief Information and Technology Officer

ICBC

Quoted person