automation

Back in April, the CEOs of UK insurers, brokers, and other providers, received a letter from the Financial Conduct Authority (FCA) telling them to sort out poor customer service or else.... Read More >
The conversation around insurance underwriting, particularly in complex environments like commercial lines, has been active over the last few years. Underwriting teams are finding it necessary to adapt to a changing universe that requires faster, more accurate quoting. This requires using an ever-growing pool of data resources that are only getting more complex themselves, while also serving as the front line for agent and broker relations. ... Read More >
Converting a policy administration system is not an easy job or investment. A poorly-done conversion can result in inadequate resources and inaccurate data, leading to skepticism about the system’s quality, lower productivity and a negative impact on the bottom line.... Read More >
Fraud….  For anyone in insurance, the word causes furrowed eyebrows and grim looks. It’s out there and we know it. It costs the global insurance industry tens of billions of dollars annually and has been around since the advent of insurance. Still, much of the work on ‘prevention’ has only occurred post-claim, mitigating the damage done and creating punitive precedents to discourage would-be fraudsters. Is it time for that to change? I think so.... Read More >