claims

Drones are often touted as being the answer to a great number of modern-day challenges. Soon, we are told, they will be making shopping deliveries for us, dropping off pizzas, and even taxiing us around. ... Read More >
Betterview provides high resolution images and data on risks from drones, satellites, and manned aerial vehicles to support more accurate underwriting and claims handling. With access to better data throughout the property insurance lifecycle, insurers can better assess damage, mitigate risk, and make better decisions. In essence, a better view of risks. ... Read More >
The three main use cases FRISS supports are: FNOL Fraud Detection – detects fraud during creation of the claim. For example, a staged loss or similar previous claim.  Referred to the Special Investigative Unit (SIU) – FRISS provides case management tools which allow the SIU team to assess alerts and manage the claims until its closure. Underwriting – fraud can be prevented by feeding back into underwriting claim history based on inputs like driver’s license.  ... Read More >
In the two previous posts in this series, I discussed the struggles that ABC Insurance’s customer service representatives had interacting with customers and agents.... Read More >
ABC Insurance is a mid-sized Tier 2 insurer in the Midwest. Its primary offerings are auto and homeowners insurance. The company prides itself on its superior customer service and encourages all of its CSRs to work as efficiently as possible to assist customers. Let’s meet Daniel and Shauna, who are ABC Insurance CSRs. Daniel is a claims CSR, and Shauna is a CSR who services accounts to address billing questions and assist both agents and underwriters.... Read More >
Insurance companies consume terabytes of information every day in the form of digital data. Valuable data is being provided by more and more sources, which quickly paint a reliable picture of a risk or a submitted claim and make it possible to filter out unwanted risks and fraudulent claims. State-of-the-art technology is required to process this influx of information and convert it into applicable knowledge and insights. ... Read More >
“By analyzing driving data like hard breaking, speed, and time during an accident, telematics can help insurers more accurately estimate damages after an accident and even reduce fraud.” - National Association of Insurance Commissioners  ... Read More >
Big Jim owns a towing service, and his lot can store up to 100 vehicles. Every time there is a road accident in town, Jim gets a call to tow the vehicle. The vehicle then remains in his lot until he gets direction to transfer it to either a repair shop or a salvage yard.... Read More >
It’s raining. You’re late for work. You get in your vehicle. You start the ignition and this appears on your dashboard. Should you a) check the oil, b) the battery, or c) the tire pressure? You would like to be able to take care of the maintenance immediately if you could only figure out what this icon represents…. Who?... Read More >
Last year (2017) was quite an active year for natural disasters and was a true testament of the impact that insurers make in times of need. While claims continue to roll in, 2017 could be the costliest catastrophe loss year in U.S. history.... Read More >

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