customer

Jul
12
2017

Investment in Property and Casualty (P&C) InsurTech may have taken a short breather in Q1 2017, with 23 deals when compared to 27 deals in Q4 2016, or the record 42 deals in the Q1 2016.  However, interest in new innovations in the industry shows no sign of waning, judging by the record attendance at InsurTech events, in

Oct
21
2016

One of my favorite rock bands is Daft Punk.  They are the Grammy award-winning duo famous for songs like “Get Lucky” and “Robot Rock”.  I don’t just admire them for their incredible music, but because they are innovators.

Aug
17
2015

Many insurers are just beginning to come to grips with the demands being placed on them by their customers. Consumers and businesses have become accustomed to interacting with providers of goods and services – like Amazon, Google, John Lewis – where they can expect a tailored experience, based on the intimate knowledge that those companies have of the customer’s habits, likes, dislikes and needs.

Mar
27
2015

Digital technologies have profoundly changed how we do business. Because these technologies impact virtually all business functions and customer interactions, today’s companies recognize the importance of becoming a “digital business.” This notion is certainly supported by insurance industry articles, discussions, and conference references.  But what does it really mean to be a digital business?   

May
07
2014

As a consumer, I am getting used to a more individualized experience. These experiences are often driven by ‘loyalty’ cards that trade ‘points’ for my personal information, habits, etc. It seems worth it, and I understand the value to both sides. It makes sense. Applying that experience to insurance also makes sense – loyalty (a.k.a. retention) is a key metric for insurers. The problem is, I don’t often see the value to me as the policyholder.

May
21
2013

Answer: If you sell insurance through agents, probably a lot less than you think!

Mar
27
2013

The world of insurance has been changing at an ever-increasing pace.  Gone are the days when carriers could establish a product mix, develop technical solutions and ride the wave for decades.  Now, insurance carriers need to continually reinvent and transform themselves to create, maintain or

Mar
01
2013

In the business world there is a common refrain, “the customer is king”. The point is that no matter what business you are in, whether you’re selling insurance policies or insurance software, customer satisfaction is paramount. From Guidewire’s founding until today, this principle has driven and continues to drive everything we do: build quality products, sell them with integrity, and help customers go live and transform their businesses.