customer

Scott Belsky, the former chief product officer at Adobe, once said about innovation: “It's not about ideas. It's about making ideas happen.”... Read More >
For the third consecutive year, Guidewire was a sponsor of Dig|In—the conference that focuses on digital trends and disruption in the insurance industry. Executives from insurance companies represent only about 45% of Dig|In attendees. The majority of conference attendees are from solution providers and insurtechs or are consultants and investors.... Read More >
Carriers offer consumers different options for obtaining an estimate on their damaged property. In the past, options have included drive-in and body shop inspections for vehicles and field appraisals for non-drivable vehicles and property. A trend that is gaining traction in our industry is visual-based estimating. This blog miniseries will focus on different vendor approaches to empowering the field and consumer with smart devices to estimate damaged property.... Read More >
Insurers today face significant challenges to consistent and profitable growth. Foremost among these is the increasingly higher expectations of today’s insurance customer. Accustomed to the personalized and responsive service delivered by digital native brands like Amazon and Uber, insurance customers now expect efficient and personalized experiences from insurers.... Read More >
Investment in Property and Casualty (P&C) InsurTech may have taken a short breather in Q1 2017, with 23 deals when compared to 27 deals in Q4 2016, or the record 42 deals in the Q1 2016.  However, interest in new innovations in the industry shows no sign of waning, judging by the record attendance at InsurTech events, in... Read More >
One of my favorite rock bands is Daft Punk.  They are the Grammy award-winning duo famous for songs like “Get Lucky” and “Robot Rock”.  I don’t just admire them for their incredible music, but because they are innovators.... Read More >
Many insurers are just beginning to come to grips with the demands being placed on them by their customers. Consumers and businesses have become accustomed to interacting with providers of goods and services – like Amazon, Google, John Lewis – where they can expect a tailored experience, based on the intimate knowledge that those companies have of the customer’s habits, likes, dislikes and needs.... Read More >
Digital technologies have profoundly changed how we do business. Because these technologies impact virtually all business functions and customer interactions, today’s companies recognize the importance of becoming a “digital business.” This notion is certainly supported by insurance industry articles, discussions, and conference references.  But what does it really mean to be a digital business?   ... Read More >
As a consumer, I am getting used to a more individualized experience. These experiences are often driven by ‘loyalty’ cards that trade ‘points’ for my personal information, habits, etc. It seems worth it, and I understand the value to both sides. It makes sense. Applying that experience to insurance also makes sense – loyalty (a.k.a. retention) is a key metric for insurers. The problem is, I don’t often see the value to me as the policyholder.... Read More >
Answer: If you sell insurance through agents, probably a lot less than you think!... Read More >

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