digital

One of the main drivers of change in the insurance industry is the fact that more than 80% of people in the developed world have internet access and 2.5 billion have smartphones (GSMA DataPew Research) and these numbers continue ... Read More >
May you live in interesting times, so goes the Chinese curse. 2019 has certainly been an interesting year for insurers.... Read More >
In the world of improvisational comedy, one of the unbreakable rules is to accept what your partner or fellow actors say and then add something to it. This is referred to as “Yes, and…” thinking. The idea is that you’re building a story together, rather than pivoting in a number of directions. How in the world do improv comedy techniques relate to innovation in property and casualty core systems? Hear me out.... Read More >
Digital transformation is a phrase used frequently in the insurance industry, and for good reason – keeping up with an increasingly digital and mobile world is critical for continuing to meet buyers’ needs. This transformation, like any major change, is rarely easy, and it can be particularly difficult for commercial lines insurers to know where to start.... Read More >
In 2020, digital customer experience continues to be a top priority for the insurance industry. Consumer demands are driving digital evolution and forcing the industry to embrace an accelerated pace of change and exponential advances in technology. Insurers are seeking new strategies to develop technological capabilities, access new channels, and expand offerings to deliver the customer experience that consumers expect. ... Read More >
Towards the end of last year, I attended a major insurtech conference. As ever, the week was packed with interesting debates and stories about how technology is impacting the insurance industry and how insurers are reacting to changing customer demands. One of the key takeaways concerned the manner in which customers might soon be communicating with their insurer. Talk becomes action... Read More >
The small- and medium-sized business (SMB) segment represents a compelling growth opportunity for insurers. However, due to the lack of information on small businesses, a common challenge for insurers in the small business workers’ compensation market is identifying risk differentiation between similar types of small venture entities.... Read More >
For the third consecutive year, Guidewire was a sponsor of Dig|In—the conference that focuses on digital trends and disruption in the insurance industry. Executives from insurance companies represent only about 45% of Dig|In attendees. The majority of conference attendees are from solution providers and insurtechs or are consultants and investors.... Read More >
Insurers today face significant challenges to consistent and profitable growth. Foremost among these is the increasingly higher expectations of today’s insurance customer. Accustomed to the personalized and responsive service delivered by digital native brands like Amazon and Uber, insurance customers now expect efficient and personalized experiences from insurers.... Read More >
This is the final blog in my EMEA insurtech miniseries highlighting unique innovators in the European insurance industry. Enjoy! ... Read More >

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