digital

I’m excited that the ski season is about to start where my family and I live in Northern California. I’m even more excited we’ve arrived at Banff, the second release in Guidewire’s bi-annual release cadence! In June we released Aspen, the most important release in Guidewire’s history, where we introduced Guidewire Cloud Platform and reimagined core platforms. ... Read More >
Claims is such a critical component of our business, given that it’s one of the only touchpoints with the consumer. Industry reports show how closely aligned the human touch and self-service preference options are. Surprisingly, preference options don't deviate by age until consumers are well into their 60s, so it's not about self-service or human—it's both. Consumers want to choose the best service option for them at the time of the transaction. ... Read More >
To many in the insurance industry, this question may elicit the familiar phrase, “You can’t have your cake and eat it, too.” And for a long time, this was the case—until now.... Read More >
Here’s something to really think about: customer experience is so important, a $4 billion provincial insurance agency that doesn’t have any competition, took on a digital transformation to improve it. The Workplace Safety Insurance Board (WSIB) provides insurance for workers injured on the job and in this market in Ontario, Canada, consumers cannot change insurers. ... Read More >
Since I joined Guidewire in 2018, the Products and Engineering team has focused on pivoting Guidewire to think and execute cloud-first. As a result, the first Aspen release is an enormous milestone for our customers and the P&C industry—as well as for Guidewire—in terms of both execution and product innovation. ... Read More >
The effects of COVID-19 on the U.S. economy have been dire and far reaching. National gross domestic product (GDP) is forecasted to contract 30% in the second quarter of 2020, 30 million Americans have filed for unemployment, and, in April, Goldman Sachs forecasted that S&P 500 firms will decrease cash spending by 33% as liquidity is prioritized, leading to a 27% decline in capital expenditures (CAPEX). ... Read More >
One of the main drivers of change in the insurance industry is the fact that more than 80% of people in the developed world have internet access and 2.5 billion have smartphones (GSMA DataPew Research) and these numbers continue ... Read More >
May you live in interesting times, so goes the Chinese curse. 2019 has certainly been an interesting year for insurers.... Read More >
In the world of improvisational comedy, one of the unbreakable rules is to accept what your partner or fellow actors say and then add something to it. This is referred to as “Yes, and…” thinking. The idea is that you’re building a story together, rather than pivoting in a number of directions. How in the world do improv comedy techniques relate to innovation in property and casualty core systems? Hear me out.... Read More >

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