digital

When Guidewire announced the three winners of its 2018 Innovation Awards, I took a close look at the projects to find any similarities among them. They are indicative of the shift the entire P&C insurance industry has made in the past 5 to 10 years – prioritizing the customer experience. According to the “J.D. Power 2018 U.S. Insurance Shopping Study,” record-low volumes of new insurance shoppers, consistent price competition among insurers, and emerging InsurTech disruptors have forced insurers into aggressive customer courtship mode. No matter what’s behind the shift, it’s clear: The customer, whether it’s the policyholder or the agent/broker, is at the center of large P&C initiatives. ... Read More >
In May 2018, we announced the launch of Guidewire’s first P&C insurance customer relationship management (CRM) applications for Salesforce Financial Services Cloud. Prior to the announcement, I was excited to learn about the offerings and the work that went into it, and I had so many questions. At the top of the list was “Are there customers using it or in line to use it?” ... Read More >
Hearsay Systems helps insurance advisors deliver meaningful touchpoints when and where clients want it — on social and mobile. Hearsay’s mission is to “power advisor-client relationships and productivity in the digital age.” ... Read More >
Motorists Insurance Group had some real challenges in their Commercial Lines business.  There were over 20 core systems for policy administration; response times were very slow; and everyone inside and outside the company was requesting real time access and updates. Customers, agents, and staff wanted clear visibility into policies and business.... Read More >
With 2018 upon us, many P&C insurers are focused on determining which trends to jump on (i.e. which will serve them best?) this year and beyond. Here, we have compiled three trends that we believe P&C insurers should start investigating right away — a mobile-first strategy, chatbots, and the on-demand economy. Mobile-first... Read More >
As the new year gets into its stride, I can see the insurance industry heading in some exciting directions. The starting point is how the past year has witnessed InsurTech and Data Analytics make big inroads. However, the year ahead will be about how those ideas and blueprints are turned into more concrete outcomes for insurers. Data listening monetises managing 21st Century risks ... Read More >
The movie Blade Runner (and the novel it is based on, Do Androids Dream of Electric Sheep?) depicts a future world where artificial intelligence is taking over. It is a striking dystopia where robots – the replicants – have more humanity than their human masters. Reimagining the future of insurance can get a little bleak too. Insurers might be concerned about InsurTech’s rise and its challenge to both the old ways of doing insurance, and even the need for insurers at all.... Read More >
Next year is the fortieth anniversary of when Lloyd’s decided to make a dramatic, concrete and steel statement about its past and future.... Read More >
Why can’t the insurance business be more like Netflix? Or Tripadvisor or Booking.com?... Read More >
In a previous blog post (see The Engagement Era), I provided Guidewire’s perspective that we are at the beginning phase of a new era of P&C systems—the engagement era.... Read More >

Pages