insurance

Hearsay Systems helps insurance advisors deliver meaningful touchpoints when and where clients want it — on social and mobile. Hearsay’s mission is to “power advisor-client relationships and productivity in the digital age.” ... Read More >
In Part 1 of this series, I described a situation where customer service representatives (CSR) at ABC Insurance, a mid-sized Tier 2 insurer, didn’t have the technology available to make timely decisions to help their customers. Now, a week later, they and the other CSRs are very happy to see that their core system has been upgraded.... Read More >
"Raise your hand if you knew from a young age you wanted to work in insurance." Throughout my 12 years in the insurance industry and attending numerous industry events, I've heard this from presenters more times than I can count.... Read More >
ABC Insurance is a mid-sized Tier 2 insurer in the Midwest. Its primary offerings are auto and homeowners insurance. The company prides itself on its superior customer service and encourages all of its CSRs to work as efficiently as possible to assist customers. Let’s meet Daniel and Shauna, who are ABC Insurance CSRs. Daniel is a claims CSR, and Shauna is a CSR who services accounts to address billing questions and assist both agents and underwriters.... Read More >
Artificial intelligence (AI) is progressing rapidly and helping to transform the property and casualty (P&C) insurance industry. Designed to make real-time decisions that improve over time, AI leverages data from multiple sources to simulate human processes and match our capacity to learn.... Read More >
Today’s cloud-based systems are redefining core insurance administration, from underwriting to policy administration to claims. So, you don’t have to look far to find cloud advocates, especially at industry conferences. Such was the case at the IASA 2018 Annual Conference & Business Show in Nashville. Many of the sessions at least mentioned the cloud, and many centered around it.... Read More >
I recently had the privilege of presenting a TED Talk to students at Santa Clara University. The topic, “Technology’s Bold Contribution to Insurance,” is one that I am very passionate about. ... Read More >
Big Jim owns a towing service, and his lot can store up to 100 vehicles. Every time there is a road accident in town, Jim gets a call to tow the vehicle. The vehicle then remains in his lot until he gets direction to transfer it to either a repair shop or a salvage yard.... Read More >
Rumors and debate abound in the UK property and casualty (P&C) insurance market about what Amazon’s intentions are for this industry, especially after the furor that has been caused over the last several months by observers noting the company’s hiring campaign to attract experienced insurance professionals.... Read More >

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