Live

Nov
16
2015

On a recent customer visit to build a case study and obtain user video testimonials, I got to witness firsthand how the Guidewire marketing team creates these assets. The team travels with an enormous amount of equipment, moving it from one location to another, setting it up each time, and then recording the customer testimonial. You can see the amazing results produced by this team on our corporate website.

Jun
12
2015

At Guidewire Live, we help our customers to understand their business in context of external data and make better operational and strategic decisions.  Until recently, we assumed that our customers must also be “live” on a Guidewire core system in order to take advantage of these capabilities.  That is changing now that we have released Spotlight

Jan
27
2015

One year ago, I told you a story about a VP of Claims who staffed up to improve her subrogation collections on personal auto claims, and I mentioned that we would continue supplying her with updates on 

Jan
22
2014

I hate the word “actionable.” I know it’s all the rage in business intelligence marketing-speak, but it implies that complex processes and strategies can be reduced to “see this, do that.” We at Guidewire Live chose the motto “From Guessing to Knowing” because truly understanding what’s happening in your business often has value that may not be so simple to describe.

Jan
13
2014
Sep
12
2013

 When most people think of oil, they think of it as one homogeneous substance; black goopy stuff that comes out of ground. But it isn’t – crude oil, like data, varies tremendously in quality; crude oil can come as sweet crude (if it has <0.5% sulfur) or sour (if it has >0.5% sulfur).

Sep
06
2013

Mike Burn wrote a great blog post entitled What Live is, is not important. Why we built it, is.”  It’s a great read on what our thought process was when we built Live. It resonated with me, but left me wanting more.

Jun
17
2013

No matter the language, knowing where your customers are is essential – whether you’re writing their policy or handling their claim. When you know where they are you can direct them to the right services and the right services to them, you can perform a proper investigation and you can aggregate data and analyze collective risk.

May
15
2013

For any reader who was at the ACORD/LOMA conference in Las Vegas last week you will know that we made a bit of a splash at the Guidewire booth with Guidewire Live’s first conference appearance.  

Mar
22
2013

Vegas-style WWE wrestling as is now seen on TV. These were old fellas, who probably worked the mines when they weren’t dressed in leotards rolling around an unused school gym. My favorite wrestler went by the moniker Big Daddy, a brick wall of a Yorkshire man whose real name was Shirley Crabtree.

Mar
13
2013

As in “I love loss development triangles!” (Wait, what were you thinking?) I love them so much I made a couple hundred thousand of them*.

Mar
01
2013

In the business world there is a common refrain, “the customer is king”. The point is that no matter what business you are in, whether you’re selling insurance policies or insurance software, customer satisfaction is paramount. From Guidewire’s founding until today, this principle has driven and continues to drive everything we do: build quality products, sell them with integrity, and help customers go live and transform their businesses.

Feb
25
2013

Too often looking at poorly designed BI or analytics tools is like a punch in the gut: welcome to work – you’re going to be miserable. 

Feb
05
2013

On July 10, 2008, the Apple App Store opened with about 500 apps: over 40 billion app downloads later, from 500 million accounts, with a choice of more than 775,000 apps, you could logically draw the conclusion that making apps must be rather easy. Truthfully, the technical process is not exactly rocket science, but that, I think, misses the point.

Jan
18
2013

Here at Guidewire Live, we like to emphasize how easy we make it for customers to join: You install a simple extract program, and we take care of the rest. And when you log in to our apps, we want you to see meaning, not “big data”.

Jan
09
2013

You may wonder how Guidewire Live got its name. I’m not a parent and therefore have never been burdened with placing the name on a child who’ll have to live with it for life. Sure, I’ve named hamsters as a kid. I named my dogs Roxy and Mervin, even called a beat up pick-up truck Denise, but none of them (nor anyone else) particularly cared what they were called, so selecting their names didn’t present much pressure.

Nov
19
2012

There will be a new and regular series of blogs where members of the Guidewire Live team will be blogging our experiences and opinions on all things Guidewire Live and beyond.  We hope you’ll engage with us and give us your thoughts too.