modern systems

When I think of new, modern policy systems, or even modern systems in general, I think of an environment where much of the recurring tasks are increasingly automated - from validation to basic responses. Inevitably, this leads to an image of a whirring box where information goes in and decisions come out. Efficient and consistent, but 'faceless'.... Read More >
Summer holiday weekends ahead have my thoughts drifting to happy times with friends and family that will undoubtedly include raising a glass, or two, or more. Away from work and enjoying great company it’s easy to lose count, but the fun times can fade upon waking the next morning with a splitting headache.... Read More >