operational reporting

In a prior life I worked as a business systems analyst for a global hard drive manufacturer. After successfully navigating the Y2K crisis, we found ourselves inundated with custom report requests.  We did an analysis and found that our enterprise system had over 2,000 custom-coded operational reports, only 70 of which had been run in the last 90 days. Of course, the actively-used reports were the source of endless user complaints and enhancement requests.... Read More >