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Carrie Burns

Carrie Burns

En tant que Manager Senior du contenu Marketing, Carrie Burns est responsable des témoignages clients de Guidewire, mais aussi du développement de contenus variés et de la création du magazine digital de l’entreprise, The Wire.

Blog

The Human Side of Insurance

During and after hurricane season each year, we take moments to reflect on the devastation experienced by policyholders and, too often, the loss of lives. We think about how the insurance industry steps up at this time. And later, we have to look at insured loss numbers so that we learn where to improve and adjust. This year, though, we’re doing it in March.
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Blog

30 Named Hurricanes in 2020 Breaks Record

While it may not have been the No. 1 headline of the year (we all know what that was), the 2020 hurricane season certainly was worthy of top billing. It was record-breaking; insurers had to operate and respond to customers in new ways, and again, the hurricane can teach us, as an industry, something to apply to the 2021 season.
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Increasing Weather-Related Catastrophe Costs and Frequency = Changing Customer Needs

Approaching the end of the Atlantic hurricane season often comes with questions, concerns and comparisons. The first concern and utmost importance is always the lives impacted by the storms...
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Insurance Technology: From Exciting to Expediting

In early June, I attended my 13th IASA Annual Educational Conference and Business Show. Every year, I walk away from the conference with a new observation about the insurance industry. One year—maybe in 2007 or 2008—it was that it was critical that insurers replace their COBOL-based systems. One year it was that the industry needed to get a handle on mobile and another year was that the industry better keep its eye on Amazon or other new possible “players” in the market...
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Blog

A Promise to Revolutionize and Influence P&C Insurance

Sure, many people’s accomplishments can look good on paper. Then there are those people who, after talking to them, excite you, motivate you, and just get you pumped to take on your challenges. Laura Drabik, Group Vice President of Business Innovation at Guidewire, is one of those people for me...
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Blog

Gender Diversity in Leadership Roles

In mid-August of this year, I wrote a blog about an event that was held at Guidewire – Girl Geek X. In it, I lauded the women who have endured the ups and downs of insurance technology. I’m still inspired by the tenure of many women in this industry, especially when I hear some experiences of slow movement to leadership roles...
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Blog

Customers at the Center of P&C Insurance Innovation

When Guidewire announced the three winners of its 2018 Innovation Awards, I took a close look at the projects to find any similarities among them. They are indicative of the shift the entire P&C insurance industry has made in the past 5 to 10 years – prioritizing the customer experience. According to the “J.D. Power 2018 U.S. Insurance Shopping Study,” record-low volumes of new insurance shoppers, consistent price competition among insurers, and emerging InsurTech disruptors have forced insurers into aggressive customer courtship mode. No matter what’s behind the shift, it’s clear: The customer, whether it’s the policyholder or the agent/broker, is at the center of large P&C initiatives.
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The Need for Insurance-Centric CRM

In May 2018, we announced the launch of Guidewire’s first P&C insurance customer relationship management (CRM) applications for Salesforce Financial Services Cloud. Prior to the announcement, I was excited to learn about the offerings and the work that went into it, and I had so many questions. At the top of the list was “Are there customers using it or in line to use it?”
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A Career in Insurance: In it for the Long Haul

"Raise your hand if you knew from a young age you wanted to work in insurance." Throughout my 12 years in the insurance industry and attending numerous industry events, I've heard this from presenters more times than I can count...
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Blog

The Cloud Redefines Core Insurance Administration

Today’s cloud-based systems are redefining core insurance administration, from underwriting to policy administration to claims. So, you don’t have to look far to find cloud advocates, especially at industry conferences. Such was the case at the IASA 2018 Annual Conference & Business Show in Nashville. Many of the sessions at least mentioned the cloud, and many centered around it...
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A Calm Before and After the Storm: Insurers Doing More than Processing Claims

Last year (2017) was quite an active year for natural disasters and was a true testament of the impact that insurers make in times of need. While claims continue to roll in, 2017 could be the costliest catastrophe loss year in U.S. history...
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